Darell Grant

• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
• Assisted in food preparation as directed while following instructions to meet specific dietary needs.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Dealted with clerical duties, title paperwork, mult-line phones,Wordperfect 5.0 and 6.2

Mainly processed IRA and 401 (k) information, problem solving, filing, dealted with irate customers, information verification, updating and customer service.