Summary
Overview
Work History
Education
Skills
Timeline
Generic

DaRelle Williams

Norfolk,Virginia

Summary

Detail-oriented and organized Property Administrator effective at managing contractual government property and special projects. Seasoned, proven skills in customer service, negotiating, preparing and finalizing PMS agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with contractor management and hourly personnel. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Property Administrator

DCMA
05.2023 - Current
  • Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
  • Worked closely with program manager and various departments to meet program delivery goals.
  • Recorded and reported status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Received customer requests and prepared documents related to processing returns.
  • Developed and maintained business relationships with customers and established consultative approach while promoting solution capabilities within customers' organizations.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Property Administrator

Supervisor Of Shipbuilding
03.2021 - 05.2023
  • Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
  • Worked closely with program manager and various departments to meet program delivery goals.
  • Recorded and reported status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Received customer requests and prepared documents related to processing returns.

Customer Service Representative

QVC Call Center
08.2020 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Property Administrator/ PLCO

Mid-Atlantic Regional Maintenance Center
10.2017 - 03.2021
  • Completed accurate data input or corrections into computer files.
  • Coordinated post-entry activities on customer's behalf.
  • Anticipated, identified and resolved problems delaying timely release or movement of freight.
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
  • Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
  • Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
  • Developed and deepened successful partnerships with representatives of diverse shipping companies.
  • Corresponded with business partners by written correspondence, telephone or e-mail.
  • Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
  • Worked closely with program manager and various departments to meet program delivery goals.

Property Administrator/PLCO

Norfolk Naval Shipyard
05.2016 - 10.2017
  • Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
  • Worked closely with program manager and various departments to meet program delivery goals.
  • Recorded and reported status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Received customer requests and prepared documents related to processing returns.
  • Developed and maintained business relationships with customers and established consultative approach while promoting solution capabilities within customers' organizations.

Industrial Property Management Specialist

Supervisor Of Shipbuilding
10.2011 - 06.2015
  • Team lead in newly developed Business System Compliance and Audit Process.
  • Meets with contractor to solidify understanding and impact of of audit findings, clarify and enforce provisions of contract .
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Performed extensive assessments of assets, liabilities and equity to verify accuracy in financial reports.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.

Administrative Support Assistant

Supervisor Of Shipbuilding
09.2009 - 10.2011
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education Technician (OA)

Navy College Office
03.1997 - 09.2009
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from Navy Tuition program assistance participants regarding college, enrollments, financial responsibilities and repayments through telephone, email, chat, and in-person interactions.
  • Conducted Tuition Assistance program briefings.
  • Evaluated workflow processes and made recommendations modification to improve productivity and efficiency.
  • Advised Director of all developmental and staff training requirements.
  • Received heavy customer traffic via face to face appointments and walk-ins.
  • Advocated for customer in seeking resolution of financial indebtedness.

Assistant Learning Specialist (Part-time)

Upstream LLC
04.2006 - 07.2008
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Responded to customer calls and emails to answer questions about products and services.

  • Evaluated associates skills and performance.
  • Provided recurrent learning for assigned accounts(s).
  • Determined learner' technical proficiency and facilitate training on computer systems and account revelvant spplications.

Claims Associate

APAC
11.1996 - 12.1998
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Followed up with customers on unresolved issues.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Checked documentation for accuracy and validity on updated systems.

Inquiry Control Clerk

Army Training Support Center
01.1994 - 03.1997
  • Interacted with customers by multiline phone system, email, or in-person to provide information.
  • Answered 1-800 number fo army-wide personnel for assistance with test scores, promotions, updated requirements, and testing site information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.

Education

Associate of Arts - Business

Tidewater Community College
Portsmouth
12.1984

High School Diploma -

Chruchland High Scholl
Portsmouth, VA
08.1981

Skills

  • Federal Property Regulations
  • Property Auditing
  • Training and Development
  • Quality Assurance Controls
  • Customer Satisfaction
  • Documentation Research
  • Accident Investigations
  • Policy Knowledge
  • Settlement Determinations

Timeline

Property Administrator

DCMA
05.2023 - Current

Property Administrator

Supervisor Of Shipbuilding
03.2021 - 05.2023

Customer Service Representative

QVC Call Center
08.2020 - 05.2022

Property Administrator/ PLCO

Mid-Atlantic Regional Maintenance Center
10.2017 - 03.2021

Property Administrator/PLCO

Norfolk Naval Shipyard
05.2016 - 10.2017

Industrial Property Management Specialist

Supervisor Of Shipbuilding
10.2011 - 06.2015

Administrative Support Assistant

Supervisor Of Shipbuilding
09.2009 - 10.2011

Assistant Learning Specialist (Part-time)

Upstream LLC
04.2006 - 07.2008

Education Technician (OA)

Navy College Office
03.1997 - 09.2009

Claims Associate

APAC
11.1996 - 12.1998

Inquiry Control Clerk

Army Training Support Center
01.1994 - 03.1997

Associate of Arts - Business

Tidewater Community College

High School Diploma -

Chruchland High Scholl

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DaRelle Williams