Hi, I’m
Darelle O Smith
North,CT
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at REEF Restaurant and other notable establishments. Excelled in problem-solving and multitasking, significantly improving service delivery and operational efficiency. Skilled in customer service and cash handling, adept at fostering positive relationships and ensuring financial accuracy.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
years of professional experience
Work History
REEF Restaurant
Waitress /cashier
06.2015 - 08.2015
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Club Landor Hotel
Sales Associate Manager
08.2015 - 04.2016
Job overview
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- my job to open the shop and to lock up
John Bull
Sales Associate/Cashier (part Time)
12.2016 - 02.2017
Job overview
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Melissa Sears
Sales Associate/Cashier
02.2017 - 05.2017
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
BAF
Cage Cashier /File Clerk
08.2016 - 10.2016
Job overview
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
Starbucks, Barista
Barista
02.2020 - 09.2021
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Margritaville Beach Resort (Joe Marchants)
Store Manager /Cashier/Barista
09.2021 - 06.2022
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- restocking of the store
Education
Anatol Rodgers HighNassau Bahamas
High School Diploma
06.2015
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Customer Relations
- Work Ethic and Integrity
- Time management skills
- Patience and Empathy
- Cleaning and sanitizing
Timeline
Store Manager /Cashier/Barista
Margritaville Beach Resort (Joe Marchants)
09.2021 - 06.2022
Barista
Starbucks, Barista
02.2020 - 09.2021
Sales Associate/Cashier
Melissa Sears
02.2017 - 05.2017
Sales Associate/Cashier (part Time)
John Bull
12.2016 - 02.2017
Cage Cashier /File Clerk
BAF
08.2016 - 10.2016
Sales Associate Manager
Club Landor Hotel
08.2015 - 04.2016
Waitress /cashier
REEF Restaurant
06.2015 - 08.2015
Anatol Rodgers High
High School Diploma
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