Daren Babcock
Santa Rosa,CA
Summary
I’m a business man I have owned my own business for years just recently sold it in 2017 stayed on with Floor Tech for 5 years, now I’m ready to start my new career.
I’m self motivated, personable, and just not ready to retire but ready to shit gears.
I have vast experience in business and customer relations.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
36
36
years of professional experience
Work History
Sales Associate
Floor tech design/ Babcock floors
Santa Rosa, CA
12.2017 - 12.2022
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to company initiatives and achieved established goals.
- Obtained signatures for financial documents and internal and external invoices.
Owner
Babcock floors
Santa Rosa, CA
12.1986 - 12.2017
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hosted special events to boost brand awareness and increase community engagement.
- Managed sales presentations to promote product and brand benefits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Executed performance reviews to encourage improved productivity for team members.
- Coordinated with technical and IT teams to develop company website and create online advertisements.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained and supervised employees.
- Conferred with customers to understand needs and finalize purchase orders.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Kept up-to-date on regulatory changes affecting business operations.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Improved company's quality and productivity by streamlining systems and processes.
Education
National Wood Flooring Association
Skills
- Policy and Procedure Adherence
- Stockroom Upkeep
- Customer Service
- Customer Needs Assessment
- Inventory Control Procedures
- Store Opening and Closing
- Teamwork and Collaboration
- Techniques
- Problem-Solving
- Time Management
- Product Recommendations
- Cash Handling
- Merchandising
- Flexible Schedule
- Energetic Self-Starter
- Business Development
- Outgoing Personality
- Strategic Planning
- Negotiation Tactics
- Sales Development
- Customer- and Service-Oriented
- Listening Skills
- Team Player Mentality
- Friendly and Outgoing
- Retail Store Operations
- Product Sales
- Verbal/Written Communication
- Upselling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When I am afraid I will master my fears.
Unknown
Timeline
Sales Associate
Floor tech design/ Babcock floors
12.2017 - 12.2022
Owner
Babcock floors
12.1986 - 12.2017
National Wood Flooring Association
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