Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Daren Brocke

Boston,MA

Summary

Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in Microsoft. And familiar with Epic system.

Overview

13
13
years of professional experience

Work History

Patient Access Representative

Atrius Health
Boston, MA
02.2018 - 04.2023
  • Facilitated patient check-in processes and verified insurance information.
  • Managed electronic health records to ensure accurate patient information is maintained.
  • Provided exceptional customer service while addressing patient concerns and inquiries.
  • Educated patients on hospital services, policies, and procedures effectively.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collected co-pays and other payments from patients at time of service.
  • Answered phones promptly in a professional manner.
  • Greeted patients and visitors in a courteous and professional manner.

Customer Service Representative

Neighborhood Health Plan Inc.
Boston, MA
09.2013 - 07.2017
  • Educated members on available health resources and programs offered.
  • Managed follow-up communications to ensure member satisfaction and support.
  • Trained new representatives on procedures and customer service best practices.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed positive relationships with customers through friendly interactions.

Office Service Associate/Team Leader

Prince, Lobel LLP/Document Technology Inc
Boston, MA
11.2009 - 09.2013
  • Managed document preparation and distribution for legal teams and clients.
  • Operated document management systems to organize files and ensure accessibility.
  • Coordinated office supply inventory and maintained stock levels for efficient operations.
  • Assisted in training new employees on office procedures and technologies used.
  • Oversaw mailroom operations, ensuring timely delivery of documents and correspondence.
  • Processed incoming and outgoing mail daily using postage meter machine.

Education

High School Diploma -

Muriel S. Snowden H.S
Copley, MA
06.1993

Some College (No Degree) - Paralegal Studies / Computer Studies

Roxbury College College
Roxbury, MA

Skills

  • Insurance company knowledgeable
  • Payment processing
  • Medical filing
  • Appointment confirmation
  • Medical billing
  • Inventory management
  • Team building
  • Customer service
  • Team management
  • MS Office
  • Problem resolution
  • Process improvement
  • Supervision
  • Accounting and bookkeeping
  • Auditing
  • Account reconciliation

Accomplishments

Océ Business Services Regional employee of the month

Pitney Bowes team of the month, service leader award

Timeline

Patient Access Representative

Atrius Health
02.2018 - 04.2023

Customer Service Representative

Neighborhood Health Plan Inc.
09.2013 - 07.2017

Office Service Associate/Team Leader

Prince, Lobel LLP/Document Technology Inc
11.2009 - 09.2013

High School Diploma -

Muriel S. Snowden H.S

Some College (No Degree) - Paralegal Studies / Computer Studies

Roxbury College College

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