Daren Campbell
Penacook,NH
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Relationship Manager (CRM)
VOYA Employee Benefits
06.2022 - Current
- Maintained current and fostered new client relationships
- Assigned book of 25-30 large, Complex, Premier Group Clients
- Communication includes face to face, email, and phone
- Worked closely with clients annually to produce plan performance stewardship reporting
- Educated clients of new plan options to assist in their benefit decisions
- Project management - Overseeing plan changes, file updates, vendor transitions and implementation
- Proactively identify issues and work to a resolution internally by reviewing data and trends.
Licensed Account Manager
WBS/ Hub International
01.2019 - 06.2022
- Maintained current and fostered new client relationships
- Assigned book of large self-funded clients
- Responsible for annual priorities, planning and benefit decisions
- Communication included face to face, email, and phone
- Worked closely with underwriting quarterly and annually to produce plan performance reporting
- Educated clients of new voluntary plan options to assist in their benefit decisions.
Licensed Account Manager
The Rowley Agency
07.2017 - 10.2018
- Maintained current and fostered new client relationships
- Responsibilities included new plan implementation, enrollment, claims, and terminations
- Coordinated and attended client health and education fairs
- Communication included face to face, email, and phone
- Coordinated renewals with various carriers to include plan comparison, pricing, and Schedule of Benefits
- Educated clients of new plan options to assist in their benefit decisions.
Client Service Team Lead
Benefit Strategies
12.2013 - 03.2017
- Effectively managed a team of 16 account managers
- Conducted employee reviews, coaching, and development
- Facilitated client communication and education through conference calls and webinars
- Analyzed and created process improvements for client services
- Worked closely with department managers to resolve issues, and build communication
- Point of contact for escalated client issues and resolution.
Client Advocate
Benefit Strategies
02.2013 - 03.2017
- Actively reviewed high risk accounts to create action plans to help strengthen client relationships
- Identified client service trends and outlined appropriate recommendations
- Directed communication with executive staff and brokers to help resolve issues
- Actively implemented correction plans to repair, rebuild and foster client relationships.
Account Manager
Benefit Strategies
02.2013 - 12.2013
- Effectively managed 250+ clients
- Maintained and fostered client relationships
- Responsibilities included new plan implementation, enrollment, claims, and terminations
- Coordinated and attended client health fair, and education fairs.
Education
Alvirne High School
1992
A.S. Criminal Justice -
Hesser College
1996
Skills
- Business growth strategies
- Relationship building and management
- Customer Engagement
- Client Needs Assessment
- Client satisfaction-driven
- Client Retention Strategies
- Interpersonal and client communications
- Consultative support
- Conflict resolution skills
- Presentation Development
- Relationship cultivation and retention
- Account Management
Certification
2019, 2023, NH Licensed Insurance Producer - Accident, Health & Life
Timeline
Client Relationship Manager (CRM)
VOYA Employee Benefits
06.2022 - Current
Licensed Account Manager
WBS/ Hub International
01.2019 - 06.2022
Licensed Account Manager
The Rowley Agency
07.2017 - 10.2018
Client Service Team Lead
Benefit Strategies
12.2013 - 03.2017
Client Advocate
Benefit Strategies
02.2013 - 03.2017
Account Manager
Benefit Strategies
02.2013 - 12.2013
Alvirne High School
A.S. Criminal Justice -
Hesser College