Daren C. Swanick
College Station,TX
Summary
London-born individual with a passion for non-fiction history and human biology, currently pursuing a BA in Intelligence Studies at American Military University. Transitioned from a career in the UK civil service to become a naturalized citizen of the United States of America. Committed to contributing to the Intelligence Community, with a focus on counterintelligence and counterterrorism. I am dedicated to making a positive impact on the national defense of the United States and have consistently demonstated excellent analytical and problem solving skills. Please be aware I previously passed the UK's Developed Vetting process
Overview
38
38
years of professional experience
Work History
Entrepreneur/Business Owner
Swan Business Enterprises, College Station, Texas
07.2012 - Current
- Founded and maintained online retail business for over 11 years.
- Supervised and handled daily operations of the business.
- Expanded original business from selling solely books on a single site to selling a variety of products across multiple platforms.
- Handled all accounting: accounts payable, receivable, payments, and taxes.
- Maintained inventory records and oversaw integration of new inventory.
- Fulfilled customer shipping needs and maintained timely correspondence with clients throughout duration of sale; communicated order status; provided tracking and confirmed delivery; proficient in PayPal transactions, FedEx, UPS, USPS services.
- Resolved customer complaints while maintaining friendly and professional customer interactions.
- Researched new business opportunities; developed operational plans and e-commerce strategies; studied the industry market and kept abreast of new trends.
- Full time student from (2006-2012)
- Various temporary positions (2004 to 2012), including:
- Texas A&M University, Office of Technology Commercialization, Imaging Specialist (2005-2006)
- Texas A&M University, Corps of Cadets, Conference Coordinator Assistant (2004-2005)
- Moved to United States and waited for work permit (2001-2004)
Administrative Officer/Executive Officer
Department of Social Security, London, United Kingdom
01.1987 - 01.2001
- The primary duties of this position required me to gather and research a variety of facts and figures from multiple diverse sources while utilizing appropriate evaluation tools, software, and techniques. Gathered data and information was analyzed and compiled into a series of products which may be of a technical or non-technical nature, these reports often required formal adjudication, often by myself or a more senior officer. Finished products were then distributed to the most appropriate stakeholders.
- All roles necessitated extensive cross-training within several different departments, as well as temporary promotions to cover the supervisory nature of some positions. I remained consistently accountable to my manager and 20 colleagues, while being responsive to the needs of our customer base and other government sections and departments. I was also required to represent both the government and my local office in a mediatory capacity to a variety of external government committees and local civil rights groups. Overall, I worked directly with over 100 people with excellent results. Written and verbal communication was a staple of all roles.
- Achievements:
- First person in the United Kingdom at my grade to hold District Training Officer position.
- Created methodology to audit office files and decrease space usage, while maintaining confidentiality and needed records.
- Introduced new ideas using commercial software packages to support the mainframe used for case file record keeping.
- Used software from the debt recovery group to audit files for correct payments in other departments.
- Researched and created best practices mortgage training, including teaching notes and student training materials (computer practice, handouts, exercises, and tests).
- Positions held:
- 14 Years of Experience as Income Support Officer, Adjudication Officer, and Active Committee Member. Initiate appropriate security checks in accordance with applicable procedures and laws. Assessed benefit entitlement. Regularly prescreened and audited cases and files for completeness
- Deputy Supervisor with temporary promotion to “Executive Officer” (2 years)
- Contact Representative (2 years)
- District Training Officer (1 year)
- Debt Recovery Officer (1 year)
- Mortgage Expert (6 months)
- Project Manager (Auditor) with temporary promotion to “Executive Officer” (3 months).
Education
BA - Intelligence Studies
American Military University
Charles Town, WVGeneral Studies
Blinn College
College Station, TX01.2007
General Studies
Texas A&M University
College Station, TX01.2006
Associate Degree - Information Technology
Barking College of Technology
UK01-2000
Skills
- Leadership
Timeline
Entrepreneur/Business Owner
Swan Business Enterprises, College Station, Texas
07.2012 - Current
Administrative Officer/Executive Officer
Department of Social Security, London, United Kingdom
01.1987 - 01.2001
BA - Intelligence Studies
American Military University
General Studies
Blinn College
General Studies
Texas A&M University
Associate Degree - Information Technology
Barking College of Technology
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