Daren DaCosta
New Bedford,MA
Summary
Dynamic professional seeking an opportunity with a forward-thinking company to leverage a diverse skill set while embracing new challenges and fostering growth. A strong commitment to personal and professional development drives the desire to positively impact colleagues and clients. Eager to contribute expertise, creativity, and dedication to enhance team success and support organizational goals. Passionate about collaboration in an innovative environment that values continuous improvement and shared achievements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Life Connections
03.2025 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Retail Associate
Kohls
07.2018 - 03.2025
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
Universal Banker
Bristol County Savings Bank
11.2019 - 05.2020
- Executed duties and responsibilities as personal banker, teller, and bank customer service representative.
- Guided clients on financial matters like personal loans, guaranteed investment contracts, and mortgages.
- Achieved goals for new account openings and loan submissions.
- Left position because of workplace furlough during COVID-19.
Retail Sales Associate
T-Mobile
03.2011 - 03.2012
- Utilized digital self-serve tools to streamline customer interactions.
- Assessed customer needs, showcasing T-Mobile products' benefits.
- Enhanced sales through strategically cross-selling accessories.
- Achieved significant upsell by transitioning customers to higher-tier family subscriptions.
- Acted as a primary liaison supporting small business clients.
- Supervised associates in identifying and signing agreements with prospective small business partners.
- Confronted medical challenges leading to extended absence from the workforce.
Retail Sales Consultant
At&t Mobility
11.2007 - 03.2011
- Guided customers in selecting Company products and services.
- Expanded customer engagement by recommending suitable supplementary offerings.
- Conduct supervisor overrides efficiently.
- Managed preparation of deposits each day.
- Executed consistent management of office start and end-of-day procedures.
Education
High School -
New Bedford High School
Skills
- Team leadership experience
- Customer service
- Cash handling
- Team leadership
- Motivation
- Dedication
- Approachability
- Hard work
- Sales skills
- Multi-tasking
- Inventory control
- Technical support
- Account management
- Retail sales
- Banking
- Point of sale operation
- Pricing
- Microsoft Office
- Retail management
- Planograms
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Crisis management
- Individualized support planning
Certification
First Aid
CPR
Physical Intervention (restraint)
Languages
Portuguese
Limited Working
Assessments
- Supervisory skills: Motivating & assessing employees, 04/01/23, Proficient
- Recruiting, 09/01/21, Proficient
- Administrative assistant/receptionist, 09/01/21, Proficient
- Customer focus & orientation, 04/01/22, Proficient
- Management & leadership skills: Impact & influence, 04/01/22, Proficient
- Work style: Reliability, 11/01/21, Proficient
- Sales skills, 04/01/22, Proficient
- General manager (hospitality), 04/01/23, Proficient
Timeline
Direct Support Professional
Life Connections
03.2025 - Current
Universal Banker
Bristol County Savings Bank
11.2019 - 05.2020
Retail Associate
Kohls
07.2018 - 03.2025
Retail Sales Associate
T-Mobile
03.2011 - 03.2012
Retail Sales Consultant
At&t Mobility
11.2007 - 03.2011
High School -
New Bedford High School
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