Daren Donovan
Shippensburg,PA
Summary
Motivated Small Business Owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations, reviewing sales reports and hiring and training top talent. Charismatic leader focused on generating repeat business. Well-rounded small business owner offers account management, budgeting and customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with several years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Small Business Owner
Self-employeed
Shippensburg, PA
03.2020 - Current
- Developed and implemented a marketing strategy to increase customer loyalty and brand awareness.
- Established systems for tracking inventory levels, sales figures and profits.
- Responded promptly to customer complaints in order to maintain positive relationships with clients.
- Monitored the performance of franchisees, providing guidance and support when necessary.
- Reviewed customer feedback surveys to determine areas where improvements could be made.
- Created policies and procedures that ensured compliance with local regulations and laws.
- Analyzed market trends in order to identify opportunities for growth within the franchise network.
- Negotiated contracts with suppliers to secure competitive prices for goods and services.
- Ensured that all stores were compliant with health codes, safety standards, labor laws and other applicable regulations.
- Maintained financial records, such as income statements, balance sheets and budget reports.
- Set goals for each store based on past performance data and future projections.
- Organized promotional events to attract new customers and boost sales revenue.
- Managed relationships with vendors, ensuring timely deliveries of products or services.
- Collaborated closely with corporate headquarters on initiatives related to branding or product development.
- Researched potential markets for expansion into other locations.
- Built partnerships with organizations in the community to promote the brand's visibility.
- Recruited, trained and managed a team of employees to deliver excellent customer service.
- Conducted regular meetings with staff members to ensure high standards of service delivery.
- Trained with experienced franchisees to learn ins-and-outs of business and corporate requirements.
- Boosted business with successful marketing strategies and customer appreciation events.
- Maintained accurate accounts detailing revenue, expenses and payments to corporate office.
- Handled day-to-day business issues expertly to maintain efficient, successful operations.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Executed performance reviews to encourage improved productivity for team members.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Hosted special events to boost brand awareness and increase community engagement.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Set pricing structures according to market analytics and emerging trends.
- Developed and implemented successful sales strategies to meet business goals.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Hired and trained new department managers to increase team oversight and productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented campaigns and promotions to help with developing goods and services.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented successful business strategies to increase revenue and target new markets.
Freight Relocation Engineer
Old Dominion Freight Line, Inc.
Carlisle, PA
06.2006 - 06.2020
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Participated in team meetings to discuss project progress updates.
- Developed and implemented engineering strategies to improve production efficiency.
- Documented all engineering activities according to established procedures.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Completed regulatory documents concerning safety issues.
- Designed engineering experiments.
- Conducted analyses addressing failure, reliability or yield improvement.
- Finished projects on time and within budget.
- Advised customers on use of products or services.
- Fulfilled orders by successfully planning, budgeting, and coordinating projects.
- Communicated with clients and coworkers about analysis results.
- Performed testing to determine functionality or optimization.
Education
Universal Technical Institute of Pennsylvania
Exton, PA06-2005
High School Diploma -
Big Spring High School
Newville, PA06-2004
Skills
- Budget Management
- Staffing
- Business growth and retention
- Employee Development
- Planning and execution
- Accounting oversight
- Financial Planning
- Employee Performance Management
- Operations Management
- Staff hiring
- Sales oversight
- Opportunity Identification
- Business marketing
- Vendor Relations
- Project Management
- Negotiation
- Human Resources Management
- Strategic Planning
- Business Development
- Financial Management
- Vision implementation
- Payroll Administration
- Reporting and documentation
- Financial Administration
- ISO Compliance
Affiliations
- Hunting
- Fishing
- Outdoor activity
- weight lifting
Accomplishments
- Best of State finalist 3 years in a row within the worldwide ChemDry franchise operation
- Earned Bright Horizon finalist award our first year in busiess
- elected to serve on my local school districts school board
- elected to the comprehensive planning commitee for my local school district
- elected as vice chair of my local school board
- over 200 5 star reviews recived in 5 years of business through customer feedback reviews on google my business
About Me
- I am an extremely motivated and committed individual to helping others succeed. I like to challenge people to be the greatest version of themselves. I have great leadership qualities and my best quality is I am a great listener.
References
References available upon request.
Timeline
Small Business Owner
Self-employeed
03.2020 - Current
Freight Relocation Engineer
Old Dominion Freight Line, Inc.
06.2006 - 06.2020
Universal Technical Institute of Pennsylvania
High School Diploma -
Big Spring High School