Executed command and staff functions, managing operational plans and developing training plans to support company and battalion operations.
Coordinated training exercises for soldiers to enhance operational readiness.
Managed logistical support for equipment and personnel during deployments.
Supervised administrative tasks to maintain accurate personnel records.
Senior Business Applications Analyst
FedEx
10.2012 - 06.2016
Led large-scale custom software development initiative to support global pricing and contract agreements for FedEx customers.
Delivered project scope from definition through launch phases, leading team of eight business analysts in eliciting and documenting business and software requirements and overseeing testing activities.
Directed development and testing teams, providing SME support throughout project development and launch phases.
FedEx Services
Application Development Analyst II
International Paper Co.
12.2011 - 09.2012
Supported International Paper’s core business groups by analyzing and developing technical requirements, and developing Business Intelligence solutions using SAP Business Intelligence and Business Objects toolsets.
Delivered Business Intelligence development services to improve reporting capabilities within ITSS.
Analyzed application requirements for software development projects at International Paper Co.
Collaborated with cross-functional teams to design user-friendly applications.
Developed and maintained documentation for system processes and applications.
IT Business Analyst
International Paper Co.
02.2010 - 11.2011
Partnered with business community as point of contact for IT-related activities, facilitating communication and collaboration.
Focused on order management process improvement, formulated and defined systems, scope, and objectives based on user needs and understanding of business systems and industry requirements.
Led projects including export process improvement, retirement of legacy systems, and enterprise-wide software sourcing and adoption, enhancing operational capabilities.
Industrial Packaging – Containerboard Division
Information Systems Operations Officer
United States Army
05.2009 - 01.2010
Developed requirements for designing and implementing data communications systems and networks; oversaw IT supply and acquisitions, managing acquisition, receipt, storage, and issuance of automation equipment.
Directed management, operation, and maintenance of information technology equipment; advised command staff on implementing and managing information systems.
Formulated and defined systems, scope, and objectives for order management based on user needs and comprehensive understanding of business systems and industry requirements.
Partnered with business community, serving as primary contact for IT activities to align technical solutions with business objectives.
Industrial Packaging – Containerboard Division
IT Business Specialist II
International Paper Co.
07.2006 - 10.2007
Developed custom reports and queries for information analytics, enabling data-driven insights for stakeholders.
Collaborated with ITSS team on business intelligence development projects to improve data accessibility and reporting capabilities.
Supported enterprise business groups by developing and applying business intelligence processes and applications to enhance decision-making.
Provided first-tier support for Crystal Enterprise and SAP BW front-end applications.
Systems Branch Chief, Personnel Systems Division
United States Army Reserve
11.2003 - 11.2005
Developed database systems and user applications enhancing personnel strength accounting for 3D Personnel Command.
Maintained inventory of hardware and software equipment valued over $400,000, ensuring operational readiness.
Led platoon of over 50 soldiers, developing training plans and coordinating resources to optimize training outcomes.
Information Systems Operator/Analyst
United States Army Reserve
03.1997 - 11.2003
Installed, operated, and maintained computer systems and software to ensure operational readiness.
Operated and maintained communication systems for military operations.
Monitored system performance and identified technical issues.
Trained personnel on Army software systems, enhancing user proficiency and reducing support requests.
Collaborated with team members to ensure equipment readiness.
Database Administrator/Systems Analyst
United States Army
11.2002 - 07.2003
Developed Microsoft SQL Server database with ASP front-end for real-time tracking of over 250,000 personnel deployed in Operations Enduring Freedom/Iraqi Freedom, improving location management.
Designed and implemented databases for diverse projects, enhancing data management and accessibility.
Maintained 30 computer systems, troubleshooting network connectivity issues, installing hardware and software, and developing system requirements to support operational needs.