Daren Hayes
Richmond,VA
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Logistics Specialist
United States Army Reserve
Suffolk, VA
01.2022 - Current
- Lead and supervise 15 military personnel to ensure that they provide quality logistical service to the customers, while following
- Army's Standard Procedure of Operation
- Drove warehouse improvement initiatives to advance operational efficiencies
- Reviewed and analyzed inventory management and performance metrics on contractors and government warehouses to identify issues, root causes, and recommend solutions
- Established and implemented methods and best practices related to the systems and process that support inventory forecasting, purchasing, and material control.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Tracked company equipment, tools and technology to manage inventory.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Satellite agent
Ibex Global Solutions
08.2022 - 08.2023
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Established strong customer relationships, building recommendations and loyalty.
- Obtained client information by answering telephone calls.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Presented feedback to management on customer service trends and improvement areas.
- Adopted customer feedback in process and system improvement initiatives.
- Verified and improved quality standards by analyzing customer service metrics.
- Facilitated communication between agents, members and clients by using interpersonal skills.
- Educated members and medical professionals on web systems, navigating portals, and verifying customer account information.
Operations Manager
Amazon
01.2020 - 01.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Contracted Teacher, Mechanic
Richmond/ Henrico County Public School
09.2016 - 04.2019
- Established high expectations for academic success and classroom management
- Employed a variety of instructional techniques and instructional medias
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Planned and implements programs of study for individual needs, interests and abilities
- Created classroom friendly environments conducive to learning
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Material Handler
AdvanSix
Chester, Va
08.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Education
Bachelors of Arts - Music Education
Norfolk State University
Norfolk, VA12.2024
Bachelor of Arts - Religious Studies
Virginia Union University
Richmond, VA05.2016
Skills
- Strategic Planner
- Organizational Structuring
- Driver Routing
- Complex Problem-Solving
- Interpersonal development
Affiliations
- Military Service(USAR)
- Specialist promotable Sargent
- Secrete Security Clearance
Certification
- Forklift Certified
- HAVOC - 2020
Timeline
Material Handler
AdvanSix
08.2023 - Current
Satellite agent
Ibex Global Solutions
08.2022 - 08.2023
Logistics Specialist
United States Army Reserve
01.2022 - Current
Operations Manager
Amazon
01.2020 - 01.2021
Contracted Teacher, Mechanic
Richmond/ Henrico County Public School
09.2016 - 04.2019
Bachelors of Arts - Music Education
Norfolk State University
Bachelor of Arts - Religious Studies
Virginia Union University
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