Daren Malone Jr
Sacramento,Ca
Summary
Results-driven sales professional with a decade of experience in relationship building, partnership cultivation, and profit channel growth. Skilled in expanding network connections, introducing products persuasively, and developing territories to uncover customer needs and deliver effective solutions. Experienced sales advisor successful at handling daily tasks such as merchandising, payment processing and documentation while excelling at customer service and revenue generation. .
Overview
18
18
years of professional experience
Work History
Sales Advisor
Lexus
Sacramento , CA
2022.09 - Current
- Resolved customer complaints in a timely manner.
- Provided customers with information on products and services available.
- Demonstrated product features and benefits to potential customers.
- Gathered customer feedback to improve sales strategies.
- Developed relationships with new and existing clients through contact management systems.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Collaborated with other departments to ensure successful delivery of services and products.
- Utilized CRM software to track progress of sales initiatives.
- Followed up with customers post-sale for feedback on product satisfaction.
Sales Advisor
Honda
2022.05 - 2022.09
- Applied active listening techniques and built strong relationships with customers in order to understand their needs and offer suitable solutions.
- Demonstrated expertise while dealing with customer requests and concerns through friendly interactions.
- Continuously enhancing knowledge of industry developments in sales promotions, product updates, and service changes.
- Maximized sales productivity by managing sales activities through the utilization of a CRM system and tracking performance effectively.
- Regularly analyzing territory & market potential to identify growth opportunities.
- Managed scheduling of appointments and maintained an efficient calendar system.
- Handled and resolved customer complaints efficiently
- Maintained a loyal customer base by fostering strong, long-term relationships with them.
Sales Advisor
Dodge Jeep and Ram
Sacramento , CA
2018.01 - 2022.05
- Stayed updated on sales promotion, product updates and service changes trends.
- Provided friendly and knowledgeable service in addressing requests and concerns.
- Utilized CRM platform for effective sales activity management and performance tracking.
- Implemented effective strategies for selling and upselling services to new and existing clients using customized techniques.
- Conducted ongoing assessment of territory and market potential to leverage growth opportunities.
- Implemented and maintained an efficient appointment scheduling process that ensured organization and timeliness.
- Provided seamless customer service by effectively addressing inquiries and processing orders through in-person, phone, and email interactions.
- Ensured smooth processing of customer orders while addressing complaints effectively.
- Fostered relationships with customers to expand customer base and retain business.
Service Advisor
Kuni Chevrolet Cadillac
Sacramento , CA
2015.12 - 2018.01
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Suggested additional services that significantly contributed towards boosting sales.
- Explained amount for expected services and provided detailed answers to customer questions.
- Received positive feedback for demonstrating excellent customer service skills while addressing dissatisfied customers.
- Examined records and documents to ensure warranty and service contracts were covered.
- Calculated estimated costs for project materials, supplies and labor.
- Leveraged knowledge of offerings to propose relevant add-ons and enhance customer experience.
- Supervised monetary transactions and coordinated logistics to verify service dates.
- Applied a combination of customer service abilities and technical know-how to quickly address and successfully resolve problems.
Supervising Porter/ Vehicle Technology Specialist/ Customer Service/ Program Coordinator
Lexus of Sacramento
Sacramento , CA
2007.11 - 2015.10
- Over a period of 3+ years, conducted comprehensive training sessions for porter service employees, equipping them with successful techniques and proper procedures.
- Devised tactics to boost customer loyalty and retention.
- Boosted the performance of customer service teams through motivation and leadership.
- Delivered effective resolutions to customer inquiries, resulting in heightened levels of customer satisfaction.
- Established guidelines for service team members to follow, ensuring quality standards were met.
- Consulted with customers regarding needs and addressed concerns.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Researched industry trends and competitive landscape information regularly.
- Oversaw hiring process for new personnel within the department.
Warehouse Sorter
Airgas
Sacramento , CA
2006.12 - 2007.08
- Inspected and organized materials based on criteria such as type, size, condition, color or grade.
- Sorted packages based on size, type, and destination upon arrival at warehouse.
- Facilitated workflow and troubleshooted issues by maintaining clear and effective communication with colleagues.
- Scanned and sorted packages using RF scanner, while efficiently palletizing products based on warehouse or shipping destination.
- Contributed to improved operational efficiency through regular maintenance of conveyor and sorting line surroundings.
- Demonstrated competency in loading, unloading and transferring fragile materials by operating appropriate equipment.
- Ensured efficient management of materials by organizing and marking them with indications like grade or acceptance-rejection status.
- Verified accurate packaging, sealing and labeling of picked products upon transportation to packing area.
- Efficiently gathered customer orders from stock and organized them onto pallets for shipment.
Education
Associate of Applied Science Degree - Pharmaceutical License
Anthem College
Phoenix, AZ01.2013
Skills
- Staff Management
- Business Development
- Schedule development
- Process Improvement
- Training and mentoring
- Customer Relations
- Appointment Scheduling
- Warranty processing
- Vehicle Inspection
- Customer Satisfaction
- CRM Software
- Customer Service
- Data Entry
- Reporting and documentation
- Warranty Claims Process Management
- Workflow Management
Timeline
Sales Advisor
Lexus
2022.09 - Current
Sales Advisor
Honda
2022.05 - 2022.09
Sales Advisor
Dodge Jeep and Ram
2018.01 - 2022.05
Service Advisor
Kuni Chevrolet Cadillac
2015.12 - 2018.01
Supervising Porter/ Vehicle Technology Specialist/ Customer Service/ Program Coordinator
Lexus of Sacramento
2007.11 - 2015.10
Warehouse Sorter
Airgas
2006.12 - 2007.08
Associate of Applied Science Degree - Pharmaceutical License
Anthem College
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