- Comic Art
- Character Design
- Animation
- Video Games
- Narrative
- User Influenced Design
- Streaming and Social Media
Daren Phon
Natick,MA
Summary
Developed excellent communication and client management skills in field-based environment. Demonstrated ability to assess client needs and deliver effective solutions, consistently exceeding expectations. Seeking to leverage these transferable skills in new role, contributing to organizational success.
Personable and dedicated professional with strong communication and interpersonal skills. Proficient in understanding customer needs and providing tailored solutions, with solid grasp of data collection and analysis. Committed to driving results and fostering positive client relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Roku Field Representative
Premium Retail Services Inc
Boston, MA
12.2025 - Current
- Coordinated product merchandising efforts to enhance brand visibility and sales effectiveness.
- Conducted market research to identify customer preferences and trends for strategic planning.
- Collaborated with store management to optimize product placement and inventory management.
- Trained new representatives on company policies, procedures, and best practices for field operations.
- Executed field audits to assess product availability, display quality, and compliance with marketing initiatives.
- Managed relationships with retail partners to ensure compliance with service standards and expectations.
Home Theater Expert
Best Buy
Framingham, MA, USA
09.2023 - Current
- Increased sales of high-end home theater systems by 25% by applying user-centered design principles to recommend personalized product solutions and create end-to-end experiences that maximized customer satisfaction and business management goals.
- Enhanced product knowledge retention and team performance by developing wireframes and specs for training materials, facilitating collaborative knowledge sharing and improving understanding of complex product features.
- Drove higher average transaction value by utilizing user research insights and product design strategies to identify customer pain points, deliver tailored recommendations, and increase upsell conversion rates in a SaaS-integrated POS system.
- Improved customer satisfaction scores by 15% by balancing customer needs with business management objectives, aligning solutions with both user expectations and company goals.
Education
Bachelor's - game art
Champlain College
05.2025
Skills
- Video Editing
- Adobe Creative Suite
- HTML/CSS
- Goal-oriented mindset
- Customer relations
- Effective negotiation
- Route coordination
- Growth planning
- Account management
- Networking expertise
- Sales training
- Social Media Networking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Retained consistent success as a brand representative showing success numbers within the top 10 of the company.
Certification
- Google UX Design Certificate
- Codeacademy HTML Certificate
- Microsoft Dynamics 365
Interests
Timeline
Roku Field Representative
Premium Retail Services Inc
12.2025 - Current
Home Theater Expert
Best Buy
09.2023 - Current
Bachelor's - game art
Champlain College