- Bilingual (English/Spanish)
Daren Richards
Bronx
Summary
Highly accomplished and results-oriented Service Advisor with over a decade of experience in automotive service, diagnostics, and customer relations. Seeking a challenging Service Advisor position at Beck Chevrolet, where strong leadership, proven sales acumen, and operational efficiency can drive team performance and exceptional customer satisfaction. Expert in managing repair processes, coordinating with technicians, and ensuring client satisfaction. Skilled in service writing, problem resolution, and maintaining high service standards. Bilingual in English and Spanish with a strong ability to explain technical information clearly and build trust with clients.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Advisor
Nissan of New Rochelle
01.2024 - 03.2025
- Interfaced directly with customers to understand needs and guide them through service and vehicle purchase processes.
- Consistently exceeded monthly sales targets by an impressive 27% through effective customer engagement and product knowledge.
- Implemented upselling techniques that increased average transaction value by 40%.
- Developed and maintained strong relationships with clients, resulting in a high rate of repeat business.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring complete customer satisfaction.
- Utilized CRM systems to manage service follow-ups and maintain high retention.
- Explained technical details of vehicle issues in an accessible way, improving transparency and trust.
- Collaborated with technicians to ensure accurate repairs and timely communication with customers.
Owner & Operator
Capo Lyfe Pro Touch Inc
09.2019 - 03.2024
- Managed daily operations of an automotive service shop including front-end service writing and technician coordination.
- Scheduled service appointments, created repair orders, and provided estimates to clients.
- Ensured quality control and timely completion of diagnostics, maintenance, and repairs.
- Resolved customer complaints effectively, maintaining a high satisfaction rate and loyalty.
- Trained new employees and maintained a professional and customer-oriented environment.
- Directed daily business operations, including sales and service delivery.
- Trained staff and ran the day-to-day operations.
- Sold product and services.
General Handyman
C + C Apartment Management
10.2022 - 12.2023
- Performed maintenance and repair services, including plumbing, electrical, and carpentry.
- Communicated with tenants regarding repair status and ensured job completion to satisfaction.
- Maintained tools and managed multiple service requests simultaneously.
Owner/Operator
Capo Wireless
08.2019 - 09.2022
- Led all aspects of business operations, including staff oversight and setting aggressive Sale Goals for employees.
- Managed comprehensive Inventory with electronic.
- Trained Employees and Managed Accounts with Customers.
- Developed and optimized Work Schedules to ensure efficient coverage and service delivery.
Salon Owner/Manager
D&E Salon
07.2017 - 03.2018
- Contributed to daily sales goals by effectively educating customers on products while listening to their needs.
- Implemented monthly commission-based sales goals for a team of stylists and associates, driving performance.
- Managed client accounts through direct relation, fostering strong relationships.
- Provided thorough product knowledge presentations and "in the moment" coaching to train all associates.
Sales Associate
Caribbean Auto Sales Inc
01.2012 - 11.2014
- Automotive sales associate, sells vehicles to customers at a dealership.
- Performed other roles, such as customer service, promotional tasks, and building relationships with clients.
Organization Owner
ER Lounge
10.2010 - 08.2012
- Oversaw staff, and guaranteed first-rate customer service.
- Executed, controlled, and reviewed all processes related to stock control, cash handling, and purchasing, ensuring financial integrity.
- Recruited, trained, and arranged the work schedule of the nightclub's staff.
- Complied with healthy and safety standards.
- Trained personnel in areas such as safety regulations and local ordinances.
IT Technician
SCAN New York
09.2008 - 06.2011
- Provided critical technical support to end-users, proactively troubleshooting hardware and software issues.
- Installed, configured, and maintained essential computer systems, networks, printers, and other IT equipment, ensuring operational continuity.
- Performed regular system backups and disaster recovery procedures to minimize data loss.
- Configured VPN connections for remote users ensuring secure access to company resources from off-site locations.
- Diagnosed complex network connectivity issues using tools like ping, traceroute, or Wireshark.
- Managed user accounts and permissions in Active Directory for efficient access control.
Education
High school or equivalent -
Walton High School
Bronx, NY02.2006
Skills
- Dealership Service Operations: Service Writing, Automotive Diagnostics, Repair Order Management, Scheduling & Coordination, Estimating & Invoicing, Quality Assurance, Inventory Control, POS Systems, Work Schedule Optimization, Dealership Experience
- Customer & Sales Excellence: Customer Service (10 years), Customer Care (5 years), Technical Communication, Upselling Techniques, Client Relationship Management, Sales (10 years), B2B Sales (8 years), Negotiation, Problem Resolution, Positive Language
- Management & Leadership: Management, Leadership, Staff Training & Development, Project Management, Budgeting, Organizational Skills, Process Management, Logistics
- Technical & Systems: Automotive Repair, Troubleshooting, Computer Skills, Microsoft Office, CRM Software, Network Support, IT Support
- Languages: Bilingual (English/Spanish)
Certification
- ASE Automobile Service Consultant Certification
- ASE Parts Specialist Certification
- CompTIA A+
- Apple Certified Mac Technician
- OSHA 30
- Driver's License (Class D)
- Motorcycle License
Languages
Timeline
Sales Advisor
Nissan of New Rochelle
01.2024 - 03.2025
General Handyman
C + C Apartment Management
10.2022 - 12.2023
Owner & Operator
Capo Lyfe Pro Touch Inc
09.2019 - 03.2024
Owner/Operator
Capo Wireless
08.2019 - 09.2022
Salon Owner/Manager
D&E Salon
07.2017 - 03.2018
Sales Associate
Caribbean Auto Sales Inc
01.2012 - 11.2014
Organization Owner
ER Lounge
10.2010 - 08.2012
IT Technician
SCAN New York
09.2008 - 06.2011
High school or equivalent -
Walton High School
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