Daren Thomas
Shippensburg
Summary
Dynamic Multi-Unit Manager with a proven track record at Jersey Mike's Subs, excelling in operations management and staff development. Achieved significant sales growth by optimizing inventory processes and fostering employee engagement. Adept at problem-solving and decision-making, creating a positive work environment that enhances team performance and customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Multi-Unit Manager
Jersey Mike's Subs
01.2024 - Current
- Assisted with daily operations across multiple locations, ensuring adherence to company standards.
- Learned inventory management systems to track stock levels and streamline ordering processes.
- Collaborated with staff to maintain high customer service standards, addressing concerns promptly.
- Contributed to training sessions for new hires, fostering a culture of knowledge sharing and teamwork.
- Engaged in regular communication with management to report operational challenges and propose solutions.
- Adapted quickly to dynamic work environments, demonstrating flexibility in task execution as needed.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
Multi-Unit Manager
Elco Jersey Subs
03.2021 - 12.2023
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
General Manager
Jersey Mike's Subs
01.2020 - 04.2021
- Oversaw inventory management, ensuring optimal stock levels and reducing waste through effective forecasting.
- Implemented quality control measures to maintain high standards of food safety and service excellence.
- Fostered a positive team environment, mentoring staff to cultivate leadership skills and promote career growth.
- Coordinated marketing efforts to boost local brand engagement and increase foot traffic in store locations.
- Managed budgeting processes, optimizing resource allocation while maintaining profitability across all operations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assistant Manager
Jersey Mike's Subs
08.2018 - 01.2020
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Oversaw inventory management systems, ensuring accuracy in stock levels and timely replenishment processes.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Store Manager
Cricket Wireless
01.2017 - 08.2018
- Developed training programs for new staff, enhancing team performance and sales techniques.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Facilitated training sessions on sales techniques and product knowledge for team members.
- Conducted competitive analysis to identify growth opportunities in target markets.
Front of House Manager
Rillos
08.2009 - 05.2016
- Managed front-of-house operations, ensuring exceptional guest experiences and service efficiency.
- Monitored inventory levels and ordered supplies, maintaining adequate stock for seamless operations.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Education
Associate of Science - Hospitality Management
Pennsylvania College of Technology
Williamsport, PAHigh School Diploma -
Carlisle Area High School
Carlisle, PANo Degree - Hospitality
Culinary Vo-Tec
Carlisle, PA08-2011
Skills
- Operations management
- Sales growth
- Staff development
- Employee engagement
- Time management
- Problem-solving
- Team leadership
- Active listening
- Decision-making
- Self motivation
Certification
Serv-Safe Proctor
Serv-Safe Certification
Timeline
Multi-Unit Manager
Jersey Mike's Subs
01.2024 - Current
Multi-Unit Manager
Elco Jersey Subs
03.2021 - 12.2023
General Manager
Jersey Mike's Subs
01.2020 - 04.2021
Assistant Manager
Jersey Mike's Subs
08.2018 - 01.2020
Store Manager
Cricket Wireless
01.2017 - 08.2018
Front of House Manager
Rillos
08.2009 - 05.2016
Associate of Science - Hospitality Management
Pennsylvania College of Technology
High School Diploma -
Carlisle Area High School
No Degree - Hospitality
Culinary Vo-Tec
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