Daren Young Jr.
Smyrna,DE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Service Dispatcher
Sartorius
Newark , DE
2024.01 - Current
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Provided timely updates to customers regarding their orders or requests.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Maintained logs of all incoming calls and assigned tasks.
- Participated in team meetings discussing changes in procedures or processes.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Developed strategies for improving efficiency within the dispatch department.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored changes in delivery schedule and communicated changes to customers.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Arranged for repairs to restore service and schedules.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
Senior Logistics Coordinator
Hendricks Group/Mid Atlantic
New Castle , DE
2024.01 - 2024.01
- Planned routes for drivers based on customer requirements while optimizing fuel consumption.
- Created process maps outlining key steps involved in order fulfillment activities.
- Ensured compliance with all relevant international laws, regulations and standards regarding transportation of goods.
- Liaised with internal departments such as sales, finance and accounting on logistics matters.
- Provided guidance to junior logistics staff on operational issues such as shipment scheduling and tracking.
- Coordinated with suppliers, manufacturers and customers to ensure smooth supply chain operations.
- Maintained records of orders shipped, received or returned for audit purposes.
- Conducted training sessions for warehouse personnel on best practices in inventory management.
- Resolved disputes between customers and carriers relating to delivery delays or damaged goods.
- Developed and implemented strategies to ensure cost-effective, efficient and timely delivery of goods.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
- Oversaw the maintenance and repair of logistics equipment and vehicles to ensure operational readiness.
- Facilitated cross-functional team meetings to align logistics activities with broader business objectives.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Assisted in the development of logistics strategies to support business growth and expansion.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Checked items into computer system, printed labels and directed to storage locations.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
Driver
Hendricks Group/Mid Atlantic
New Castle , DE
2017.09 - 2020.12
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Managed time efficiently when making multiple stops along designated routes.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Delivered packages to customers in a timely and efficient manner.
- Reported any incidents involving the truck or its cargo to management immediately.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Coordinated with warehouse staff for efficient cargo loading and unloading.
Loader/Warehouse Forklift Operator
Canada Dry
New Castle , DE
2015.05 - 2017.08
- Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner according to company standards.
- Provided assistance to co-workers when needed throughout the day including but not limited to lifting heavy objects and packing boxes.
- Collaborated with team members to complete projects in a timely manner.
- Maintained a clean work area at all times by sweeping floors, wiping down surfaces.
- Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
- Performed daily maintenance checks on all equipment used for loading and unloading operations.
- Managed stock levels accurately by tracking inventory movements in and out of the warehouse.
- Organized warehouse inventory according to product type and size.
- Kept loading dock clear and free of debris, minimizing accidents and injuries.
- Placed parts on trailer safely to reduce damage during shipment.
- Operated forklift, pallet jack and other equipment to perform loading tasks.
Education
High School Diploma -
William Penn High School
New Castle, DE2005-06
Some College (No Degree) -
Del-Tech Community College
Wilmington, DEMedical Assistant -
Harris School of Business
Wilmington, DE2013-05
Skills
- Shipping & Receiving
- Negotiation
- Analysis skills
- Box truck
- Xcelerator
- Supply Chain
- Microsoft Excel
- International
- Sales
- Logistics
- Heavy lifting
- Communication skills
- Import Export
- Korber One
- Dispatch
- Customer Service
- Materials handling
- Trucking
- Operating systems
Certification
- Forklift Certified- September 2016
- OSHA- August 2014
- Medical Assistant- August 2014
- First Aid CPR AED- August 2014
- HIPAA- August 2014
- Pallet Jack Certification
Timeline
Field Service Dispatcher
Sartorius
2024.01 - Current
Senior Logistics Coordinator
Hendricks Group/Mid Atlantic
2024.01 - 2024.01
Driver
Hendricks Group/Mid Atlantic
2017.09 - 2020.12
Loader/Warehouse Forklift Operator
Canada Dry
2015.05 - 2017.08
High School Diploma -
William Penn High School
Some College (No Degree) -
Del-Tech Community College
Medical Assistant -
Harris School of Business
- Forklift Certified- September 2016
- OSHA- August 2014
- Medical Assistant- August 2014
- First Aid CPR AED- August 2014
- HIPAA- August 2014
- Pallet Jack Certification
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