Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Darena Mcclain

Harrison,NJ

Summary

  • 10 + years of hospitality and guest services experience.
  • Opening of New Hotels
  • Track records of assigned duties of staff.
  • Reliable, dependable, Critical thinker and hardworking, with effective communication skills.
  • Knowledgeable in Database Fosse, Maestro, and Opera software systems

Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling products with working knowledge of safety codes. Reliable and efficient with equipment and software programs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

ROOM ATTENDANT/INSPECTOR

PARK HYATT
07.2014 - Current
  • Perform post-checkout, inspects and room cleaning
  • Upheld company policies regarding privacy and confidentiality while servicing guestrooms, fostering trust between both parties involved.
  • VIP's White glove inspections
  • Request maintenance orders for damage equipment and address damages
  • Charge and Replenish guest rooms mini bars
  • Train new hires on standard hotel procedures and details
  • Inspect and update vacant rooms, clean and replenish occupied rooms
  • Remove and breakdown dining tables and trays when guests vacate or done with meals.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

NIGHT AUDITOR

WALES
11.2018 - 01.2020
  • Check guests in and out
  • Optimize guests room charges, parking, room service and etc
  • Take down and handle customers complaints and concerns in accurate and timely manner
  • Follow up to ensure guest complaints and concerns was resolved in timely manner
  • Help with luggage when needed if Bellman is busy or overwhelmed
  • Compile spreadsheets with proper data and info.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.

FRONT DESK/NIGHT AUDITOR

SPRINGHILL SUITES
07.2018 - 12.2018
  • Responsible for checking in/out guest and answering any questions or concerns accurately and quickly as possible
  • Generate reports outline, room occupancies totals, daily transactions, revenue totals and other figures for Mgmt
  • Review
  • Ensured 3rd party reservations have been properly processed
  • Work as Front Desk Clerk and answering room requests for additional supplies.
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.

HOUSEKEEPER

JW MARRIOTT ESSEX HOUSE
09.2010 - 10.2014
  • Maintain and Clean rooms on a daily basis
  • Hands on experience in taking stock of inventories to ensure proper supplies are in order
  • Attend to all guests concerns, laundry services, internet services and room equipment
  • Replenish amenities, linens and supplies for guest rooms
  • Ensure daily inspections of guest rooms are up to hotel standards and environment is safe
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

SUPERVISOR/HOUSEKEEPER

ROOM MATE HOTEL GRACE
02.2006 - 03.2009
  • Inspected guest rooms and ensure all duties are performed appropriately
  • Performed housekeeping duties and maintained stay over rooms daily
  • Scheduled work week and assigned duties and time off for staff
  • Trained and evaluated new and existing staff on hotel standards and housekeeping procedures.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Education

GED -

Essential Education
New Jersey
03.2022

Skills

  • Teamwork
  • Safety awareness
  • Safety Procedures
  • Hospitality industry
  • Professional Appearance
  • Housekeeping knowledge

Certification

  • Certified Phlebotomist Technician
  • BLS Certified

Timeline

NIGHT AUDITOR

WALES
11.2018 - 01.2020

FRONT DESK/NIGHT AUDITOR

SPRINGHILL SUITES
07.2018 - 12.2018

ROOM ATTENDANT/INSPECTOR

PARK HYATT
07.2014 - Current

HOUSEKEEPER

JW MARRIOTT ESSEX HOUSE
09.2010 - 10.2014

SUPERVISOR/HOUSEKEEPER

ROOM MATE HOTEL GRACE
02.2006 - 03.2009

GED -

Essential Education

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Darena Mcclain