Darenae Alexander
Summary
Dedicated and driven job seeker with a focus on Healthcare Administration and Medical Assistant Certification. Seeking an entry-level position in Healthcare Administration and Customer Service. Eager to help patients access vital medical assistance by obtaining authorizations, scheduling procedures, and organizing paperwork. Meticulous and proactive with excellent relationship-building skills, a strong work ethic, and adaptability. Skilled in using Epic and E360.
Overview
10
10
years of professional experience
Work History
Patient Engagement Advocate
EyeCare Partners
02.2024 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered phone calls and messages for 500-Optometrist offices , scheduling appointments, and handling patient inquiries.
- Maintained knowledge of all site protocols and physician schedules/changes and relay information to patients.
- Used E360 and Epic to schedule appointments.
- Provided excellent customer service to patients.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
Trusted Advisor
TXU Energy via Arise
01.2024 - 07.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Utilized various software programs to process customer payments.
- Handled account payments and provided information regarding outstanding balances.
Office Manager
Gus's Diamond Shine Cleaning Services
01.2016 - 01.2023
- Developed and updated calendars to schedule team and customer meetings.
- Organized office operations, leading daily activities and controlling correspondence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
Customer Service Representative
Walgreens
04.2015 - 01.2016
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Medcerts
Associate of Science in Health Administration Services - Health Administration
Colorado Technical University
05.2025
Skills
- Customer Care
- Resolve Issues
- Appointment Scheduling
- Eligibility Determination
- Insurance Verification
- Medical terminology knowledge
- Data entry proficiency
- Electronic Medical Records
- EMR / EHR
Timeline
Patient Engagement Advocate
EyeCare Partners
02.2024 - Current
Trusted Advisor
TXU Energy via Arise
01.2024 - 07.2024
Office Manager
Gus's Diamond Shine Cleaning Services
01.2016 - 01.2023
Customer Service Representative
Walgreens
04.2015 - 01.2016
Medcerts
Associate of Science in Health Administration Services - Health Administration
Colorado Technical University
Similar Profiles
Bethany NarmoreBethany Narmore
Optometric Technician at EyeCare PartnersOptometric Technician at EyeCare Partners
Emily RussellEmily Russell
HR Generalist at Eyecare PartnersHR Generalist at Eyecare Partners
Rebecca BrownRebecca Brown
Senior Patient Specialist at Eyecare PartnersSenior Patient Specialist at Eyecare Partners
Excellency EdegbeExcellency Edegbe
Brand Engagement Advocate at FoundeverBrand Engagement Advocate at Foundever
Anna Grace DevineAnna Grace Devine
Family Engagement Advocate at Gulf Regional Early Childhood ServicesFamily Engagement Advocate at Gulf Regional Early Childhood Services