DARENCIUS THOMAS
Atlanta,GA
Summary
Overview
9
9
years of professional experience
Work History
Premier Service Consultant
At&T Retention Clg
2020.12 - Current
- Utilized exceptional communication skills to serve as telephone expert to handle approximately 30 incoming calls, emails per day customer inquiries/issues related to billing, service, and other miscellaneous telecommunication products and services
- Generated revenues through sale of various landline, Wireless, and High-Speed Internet services by demonstrating effective sales techniques to understand customers
- Achieved resolution of customer escalations by conducting in-depth research, highlighting exceptional problem-solving skills.
- Gave explanations on service processes and projected completion times.
- Evaluated weekly/monthly sales objectives and formulated effective strategies for meeting them
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Bank Teller
Bank of America
2022.08 - 2023.05
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided customer records, account statements and copies of checks.
General Manager
Zaxby'S Llc
2015.11 - 2021.01
- Responsible for overseeing operations of business unit including managing a team of 20-30 staff members and handling budgets.
- Responsible for day-to-day operation of store, as well as making sure personnel and products perform to best of abilities
- Enhance productivity of employees and professional development of leaders
- Led all aspects of employee recruitment, training, and performance evaluation
- Submitted timely sales reports to top-level management and employed effective sales forecasting techniques for projecting daily revenue.
- Efficiently conducted accurate data entry by performing comprehensive data analysis using MS Excel on multiple data points.
- Implemented efficient scheduling methods to maximize productivity in accordance with business demands.
Leasing Consultant
Scion Group
2018.02 - 2019.05
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Provide community and amenity tours.
- Provide recommendations on local marketing opportunities and messaging.
- Demonstrate proficiency with general community, market, and policy knowledge.
- Assist with general housekeeping involved with opening, closing, and maintaining the office
- Log, file and retrieve customer packages. clubhouse, grounds, and amenities.
- Schedule and follow up on maintenance requests to aid in timely resolutions.
Quality Inspector
Mercedes Benz Manufacture
2016.03 - 2017.11
- Demonstrated proficiency in operating machinery to perform tasks like cutting, drilling, grinding and assembling products
- Conducted detailed quality inspections to verify adherence to established standards for defect-free products
- Implemented inventory management strategies to prevent shipping defective products
- Maintained high standards of product excellence, preventing any potential disruptions caused by subpar merchandise.
- Performed quality inspections on approximately 150 vehicles per day, to maintain product quality and adherence to specifications ;any products that failed testing removed from inventory.
Education
Associate of Applied Science in Business Management -
Herzing University
Atlanta, GA04.2024
General Studies -
Shelton State Community College
Tuscaloosa, AL05.2020
Skills
- Cash Handling
- Client Relationship Building
- Customer Relations
- Schedule Management
- Complaint resolution
- Schedule Coordination
- Technical Support
- Customer Service
Awardsandacknowledgements
Assistant Manager Certification, Servsafe Certification, First Aid of American Red Cross Certification
Timeline
Bank Teller
Bank of America
2022.08 - 2023.05
Premier Service Consultant
At&T Retention Clg
2020.12 - Current
Leasing Consultant
Scion Group
2018.02 - 2019.05
Quality Inspector
Mercedes Benz Manufacture
2016.03 - 2017.11
General Manager
Zaxby'S Llc
2015.11 - 2021.01
Associate of Applied Science in Business Management -
Herzing University
General Studies -
Shelton State Community College
Similar Profiles
Gebreyesus EhpremGebreyesus Ehprem
Security door supervisor at CLGSecurity door supervisor at CLG
Tamar TsukilashviliTamar Tsukilashvili
Volunteer Coordinator at Pernet CLGVolunteer Coordinator at Pernet CLG
Cliona SheehanCliona Sheehan
Assistant Youth Worker at Cloyne Diocesan Youth Services CLGAssistant Youth Worker at Cloyne Diocesan Youth Services CLG