Senior Records Clerk
AT&T
Dallas, TX
10/02/00 - Current
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Prepared new files according to company needs and schedules.
- Maintained and updated company filing systems.
- Maintained databases to ensure accurate tracking of all documents and records.
- Processed incoming requests for filing new documents into existing records systems.
- Reviewed requests from internal departments for access to confidential files or other restricted information.
- Created reports summarizing records activities for senior management review.
- Provided file, document and record access to appropriate personnel.
- Ensured compliance with applicable laws, regulations, and organizational policies regarding records management.
- Answered questions about records or files.
- Designed forms used by employees to submit requests for new records or updates to existing ones.
- Sorted or classified information according to content, purpose or user criteria.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Responded to customer issues to provide immediate resolution and improve retention.
- Provided secretarial and office management support while building cooperative working relationships.