Dareus Morris
Atlanta,GA
Summary
Well-traveled implementation consultant who managed project sites and used IT skills and critical thinking to solve any issues that would pop up during installs and configurations. Would not sign off until client understood the product and was fully satisfied with the result.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Implementation Consultant/Specialist
ProLogic ITS
07.2023 - 01.2024
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Observed customers' business processes to customize implementation measures for minimal disruption to operations.
- Traveled to customer facilities to do initial install of AXON Fleet 3 Hub.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained records and logs of work performed and materials and equipment used.
IT Help Desk and Software Engineer
GTRI
02.2020 - 05.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Provided quick and easy solutions to customers who needed IT support.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented technical workflows to provide both IT personnel and customers with solutions.
- Corrected, modified and upgraded software to improve performance.
Education
Bachelor of Science - Computer Science
Georgia State University
Atlanta, GA05.2023
Skills
- User Documentation Development
- Training Procedure Implementation
- Time Management
- Technical Support
- Project Management
- Problem Solving
- Python
- Linux
- Jira
- Microsoft Office
Certification
Cradlepoint CPCNA, Jan 3, 2024 - Jan 3, 2026
Cradlepoint CPCSP, Jan 9 2024 - Jan 9, 2026
Timeline
Implementation Consultant/Specialist
ProLogic ITS
07.2023 - 01.2024
IT Help Desk and Software Engineer
GTRI
02.2020 - 05.2023
Bachelor of Science - Computer Science
Georgia State University
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