Darnella Holland
La Marque,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Domino's Pizza
07.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Lowered overall Wait time for Store from 30 minutes to company standard 15 minutes.
Tier 2 Technical Support Specialist
Xfinity Comcast
10.2021 - 02.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
- Promoted within company at 7 months, contributed to overall rise of Customer Satisfaction; in Top 200 of Call Agents in Company
Parts Manager
AutoZone
04.2021 - 10.2021
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in Automotive department.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations
- Assisted Store with becoming Top 3 of Sales in B2B within 9 Store District
Assistant Manager
GameStop
10.2018 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Achieved #1 Cleanest Store and Prestige Satisfaction Status for 3 years; commended by Regional for Overall Top 10 of Stores in Region
Store Manager
Toys R Us
08.2009 - 10.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Appointed product manager to rebuild Pearland location after company restructuring; Achieved #1 in Sales for Express Stores for 2 years
Education
No Degree - Criminal Justice
San Jacinto College District
Pasadena, TX05.2010
No Degree - Criminal Justice
University of Northern Colorado
Greeley, CO06.2009
High School Diploma -
South Houston High School
South Houston, TX06.2008
Skills
- Verbal and Written Communication
- Customer Service Expertise
- Complaint Resolution
- Appointment Scheduling
- Call Center Operations
- Troubleshooting and Assistance
- Organizational Skills
- Invoice Processing
- Inventory Management
- Conflict Mediation
- Employee Coaching and Mentoring
- Outstanding Communication Skills
Timeline
Delivery Driver
Domino's Pizza
07.2023 - Current
Tier 2 Technical Support Specialist
Xfinity Comcast
10.2021 - 02.2023
Parts Manager
AutoZone
04.2021 - 10.2021
Assistant Manager
GameStop
10.2018 - 04.2021
Store Manager
Toys R Us
08.2009 - 10.2018
No Degree - Criminal Justice
San Jacinto College District
No Degree - Criminal Justice
University of Northern Colorado
High School Diploma -
South Houston High School