Daria Bordelon
Denver,CO
Summary
Accomplished bartender with a strong background in staff management and complex problem-solving. Recognized for enhancing guest satisfaction through exceptional service and training initiatives that foster team performance.
Overview
10
10
years of professional experience
Work History
Bartender
Mountain Pass at Gaylord Rockies
Aurora, CO
08.2024 - Current
- Prepared and served a variety of cocktails and beverages to enhance guest experiences.
- Provided exceptional customer service, addressing guest inquiries and preferences promptly.
- Engaged with guests to create a welcoming atmosphere, fostering repeat visits.
- Served high customer volumes during special events, nights, and weekends.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Maintained cleanliness and organization of bar area in compliance with health standards.
- Trained new bartenders on cocktail preparation and customer interaction techniques.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Kona Grill
Denver, CO
03.2023 - 07.2024
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Implemented efficient ordering processes to improve service speed during peak hours.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborated with kitchen staff to coordinate food and drink pairings for events.
Home Care Coordinator
Supreme Health Care
Aurora, CO
11.2022 - 06.2023
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Coordinated care plans to ensure comprehensive support for clients' needs.
- Liaised with healthcare providers to facilitate effective communication and service delivery.
- Monitored service quality to enhance patient satisfaction and outcomes.
- Served as primary point of contact for families, addressing concerns promptly and professionally.
- Developed and maintained accurate client records in compliance with regulations.
Bartender
Acme Oyster House
Miramar Beach, FL
03.2021 - 10.2022
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Trained new staff on bartending techniques, drink preparation, and customer engagement strategies.
- Supervised team of bartenders to ensure high-quality service and adherence to operational standards.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Store Manager
Wingstop
Destin, FL
08.2020 - 03.2021
- Managed and motivated employees to be productive and engaged in work.
- Trained and mentored staff on best practices in food preparation and customer service.
- Cross-trained existing employees to maximize team agility and performance.
- Developed training materials to improve onboarding experience for new employees, increasing retention rates.
- Streamlined operational processes, enhancing efficiency and reducing wait times for customer orders.
- Controlled costs to keep business operating within budget and increase profits.
Server
Millers Ale House Bar and Grill
Destin, FL
05.2020 - 03.2021
- Resolved customer complaints swiftly, enhancing overall guest satisfaction rates.
- Organized special events and coordinated with teams for seamless execution of services.
- Implemented inventory control measures to reduce waste and improve cost efficiency.
Store Manager
SUBWAY®Restaurants
Destin, FL
03.2019 - 08.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Led daily operations to ensure smooth workflow and optimal customer service.
- Trained and mentored staff to enhance team performance and efficiency.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Developed strategic marketing initiatives to increase local store visibility and sales.
- Analyzed customer feedback to identify improvement areas in service delivery.
Front Desk Receptionist
Village Inn Motel
Destin, FL
09.2018 - 03.2019
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted guests with inquiries, providing information on services and local attractions.
- Handled guest complaints effectively, resolving issues to maintain high satisfaction levels.
- Coordinated reservations, optimizing room assignments to enhance occupancy rates.
- Maintained accurate records of guest accounts and billing transactions.
- Collaborated with housekeeping and maintenance teams to ensure facility readiness for guests.
Housekeeper
Best Western Hotel
Destin, FL
08.2018 - 12.2018
- Ensured cleanliness and sanitation of guest rooms and common areas to enhance guest satisfaction.
- Trained new staff on cleaning protocols and safety standards to maintain quality service.
- Managed inventory of cleaning supplies, optimizing usage to reduce waste and costs.
Admissions Clerk
Big Kahuna Fun Park
Destin, FL
05.2018 - 09.2018
- Maintained detailed records of admissions data using ticketing software, ensuring data integrity and accuracy.
- Processed admission tickets and group reservations efficiently, enhancing guest flow during peak hours.
- Collaborated with team members to streamline check-in procedures, reducing wait times for guests.
- Assisted with customer inquiries, providing accurate information about park attractions and policies.
Server
Island Wing Company
Destin, FL
05.2018 - 09.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Managed accurate order processing and ensured timely food delivery to tables.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Trained new staff on restaurant procedures and best practices for guest interactions.
Shop Assistant
Zara
Moscow, Russia
05.2016 - 04.2018
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Operated cash register, processing transactions accurately and efficiently.
- Collaborated with team members to achieve daily sales targets and improve customer service.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Led visual merchandising efforts to align displays with current promotions and seasonal trends.
- Analyzed inventory levels to support replenishment decisions and minimize stock discrepancies.
Education
Financial Accounting - Accounting
Harvard University
Cambridge, MA06-2024
No Degree - Business Management
Moscow State University of International Relations
Moscow, Russia05-2018
Skills
- Hospitality expertise
- Alcohol safety training
- Point of sale management
- Inventory
- Health code adherence
- Customer service
- Staff management
- Employee onboarding
- Problem-solving
- Conflict resolution
- Engaging communication
- Team player attitude
- Multitasking capability
- Dependable worker
Languages
English
Full Professional
Russian
Native or Bilingual
Italian
Elementary
Timeline
Bartender
Mountain Pass at Gaylord Rockies
08.2024 - Current
Bartender
Kona Grill
03.2023 - 07.2024
Home Care Coordinator
Supreme Health Care
11.2022 - 06.2023
Bartender
Acme Oyster House
03.2021 - 10.2022
Store Manager
Wingstop
08.2020 - 03.2021
Server
Millers Ale House Bar and Grill
05.2020 - 03.2021
Store Manager
SUBWAY®Restaurants
03.2019 - 08.2020
Front Desk Receptionist
Village Inn Motel
09.2018 - 03.2019
Housekeeper
Best Western Hotel
08.2018 - 12.2018
Admissions Clerk
Big Kahuna Fun Park
05.2018 - 09.2018
Server
Island Wing Company
05.2018 - 09.2018
Shop Assistant
Zara
05.2016 - 04.2018
Financial Accounting - Accounting
Harvard University
No Degree - Business Management
Moscow State University of International Relations