Daria Borsieva
New York,NY
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Floor Manager
Allure Restaurant & Lounge
New York, NY
05.2024 - Current
- Solved customer complaints effectively and efficiently.
- Conducted regular performance reviews for host staff members.
- Collaborated with management team on special events or promotions.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Coached team members on customer service techniques and provided feedback on performance.
- Resolved customer complaints or escalated them as necessary for further resolution.
Lead Host
Rosevale cocktail room
New York, NY
08.2023 - 03.2024
- Communicated with servers about new tables, changes in food availability and customer comments.
- Took reservations from patrons by phone or online.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Received and recorded patrons' dining reservations.
- Answered phones promptly to record and confirm reservations.
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
VIP Cocktail Server
Casa cipriani
New York, New York
09.2021 - 02.2023
- Provided detailed information on menu items, including ingredients, preparation methods and garnishes.
- Demonstrated excellent customer service skills at all times.
- Assisted with special events such as cocktail parties, corporate meetings and private functions.
- Provided advice on wine pairings for certain dishes upon request.
Education
Bachelor - International Relations
Voronezh State University
Voronezh State University 06-2016
Skills
- Team management
- Reservation management
- Exceptional communication
- Promotional strategies
- Pairing expertise
- Food and beverage pairings
- High volume dining
- Coordinating with bartenders
- POS system operation
- Customer service
- Food running
- Wine pairing
- Artisanal chocolate production
- Food safety standards
- Complaint resolution
- Customer-oriented
Timeline
Floor Manager
Allure Restaurant & Lounge
05.2024 - Current
Lead Host
Rosevale cocktail room
08.2023 - 03.2024
VIP Cocktail Server
Casa cipriani
09.2021 - 02.2023
Bachelor - International Relations
Voronezh State University