Daria Duff

-Managed end-to-end logistics operations, including transportation, warehousing, and inventory management.

-Developed and implemented efficient logistics strategies to optimize supply chain processes.

-Collaborated with suppliers/drivers/dispatchers/and ensuring HOS (hours of service) were being followed correctly to ensure timely delivery of materials while maintaining cost-effectiveness.

-Coordinated cross-functional teams to resolve logistical issues promptly and effectively.

-Identified opportunities for cost savings through analysis of transportation routes, finding vendors that were cost effective, always checking if warranty would be able to be used.

-Diagnosed and resolved complex mechanical issues, including engine failures, transmission problems, and electrical malfunctions. Was able to go next door to the shop and have hands on learning that applied to troubleshooting issues over the phone with drivers.

-Utilized diagnostic tools and equipment to identify the root cause of vehicle breakdowns quickly and accurately.

-Provided exceptional customer service by explaining repair options, estimated costs, and expected completion times.

-Maintained detailed records of all repairs performed, including parts used, labor hours logged, and final outcomes.

-Collaborated with team members to troubleshoot calls, incoming or follow up requirements for daily tasks. Always asking a question that I needed an answer for.

-Stayed updated on industry advancements in automotive technology through continuous learning initiatives. Warranty callbacks on any equipment parts specific to the models of the trucks/engines.

-Ensured compliance with safety regulations while working in potentially hazardous environments such as busy roadsides or highways, having to call hazmat and clean up crews. Coordinating with police/ highway patrol/ creating a Accident Report as needed.

-Responded promptly to emergency roadside assistance calls from stranded motorists in need of immediate help.

-Demonstrated strong problem-solving skills by identifying creative solutions for unique vehicle breakdown scenarios.

-Assisted in maintaining accurate documentation related to billing invoices for services rendered. Processing purchase orders, closing out and finalizing invoices, ensuring that vendors are paid.

-Served as a reliable resource for customers, providing guidance on vehicle maintenance and preventive. Taking any of the time that was slow to go through databases and call drivers due for their trucks DOT inspections.

-Implemented a preventive maintenance program for fleet vehicles, resulting in reduced breakdowns and increased reliability.

-Follow DOT and worked with safety and insurance claims departments to ensure standards were followed and up to date accurately.

-Prepared notes and completed entries accurately/timely according to established guidelines/procedures for my team mates that were also following in on the situations at random if I was not on the call anymore.

-Developed/maintained strong working relationships with clients/vendors/colleagues to facilitate effective communication/collaboration.

-Took time to look into and troubleshoot/resolved billing/invoicing issues promptly maintaining positive relationships with customers/suppliers while minimizing financial impact on the company.

-Completed paperwork accurately and efficiently for each service performed or product sold.

-Inspected tires for wear, damage, or other issues, providing recommendations for replacement or repair as needed.

-Collaborated with team members to prioritize workload during busy periods while maintaining quality standards.

-Followed all safety guidelines and procedures to prevent accidents or injuries in the workplace.

-Demonstrated excellent problem-solving skills when troubleshooting issues related to tires or wheel assemblies.

-Maintained a professional appearance and demeanor while interacting with customers.

-Utilized computer systems for inventory management, work order tracking, and customer invoicing.

-Collaborated with vendors to negotiate favorable pricing on tires, ensuring cost-effective solutions for customers.

-Implemented quality control measures during tire installations to minimize comebacks due to improper installation or damage.

-Managed daily operations of a busy veterinary office, overseeing administrative tasks and ensuring smooth workflow.

-Implemented efficient scheduling system to optimize appointment booking and minimize wait times for clients.

-Led a team of 4 veterinary technicians, 2 veterinarians, 2 (including myself) receptionists, and support staff, providing guidance and fostering a positive work environment.

-Collaborated with veterinarians to develop treatment plans for patients, ensuring accurate documentation of medical history and progress notes.

-Developed marketing strategies to promote services offered by the veterinary office through social media platforms and local community events.

-Maintained compliance with regulatory standards related to patient confidentiality (HIPAA) and controlled substances (DEA).

-Managed a portfolio of XX clients, ensuring high levels of customer satisfaction and retention.

-Acted as the main point of contact for client inquiries, providing timely and accurate responses to resolve issues.

-Created and implemented client service strategies to improve overall customer experience and exceed service level agreements.

-Managed the entire order fulfillment process from initial request through final delivery, ensuring accuracy and timeliness.

-Resolved escalated customer complaints promptly while maintaining a professional demeanor at all times.

-Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals.

-Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales.

-Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis.

-Effectively communicated promotions, discounts, and special offers to customers at the point of sale.

-Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods.

-Managed social media accounts, including content creation, scheduling, and monitoring of posts.

-Analyzed data from social media analytics tools to track performance metrics and optimize content strategy.

-Created compelling visual content, such as graphics, images, and videos, to enhance brand presence on social media.

-Engaged with followers and responded to comments/messages in a timely manner to foster positive customer relationships.

-Managed online reputation by addressing customer concerns or negative feedback in a professional manner.

-Assisted in the development and execution of marketing campaigns to promote brand awareness and drive customer engagement.

-Managed email marketing campaigns by creating compelling content, segmenting target audience lists, and analyzing campaign performance metrics.

-Contributed ideas for new product launches based on consumer insights gathered from surveys and focus groups.

-Participated in brainstorming sessions to generate creative ideas for advertising campaigns that align with brand guidelines.

-Managed a team of 12 servers, providing guidance and support to ensure exceptional customer service.

-Developed and maintained relationships with regular customers, resulting in increased repeat business margins by significant numbers.

-Started as a host, then server, worked my way up to front of house manager in a short period of time.

-Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction.

-Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team.

-Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup.

-Served as a liaison between front-of-house staff and management team to address any operational issues or concerns.

-Trained staff on proper handling of cash transactions to minimize errors or discrepancies at end-of-shift reconciliation process.

-Demonstrated expertise in handling difficult situations with unruly patrons while maintaining professionalism.

-Picked up and dropped off the clients pet from their home.

-Provided professional dog walking services, ensuring the physical well-being and exercise needs of clients' dogs were met on a daily basis.

-Administered medications and followed specific care instructions for dogs with special needs or health concerns, ensuring their health and safety.

-Maintained open and effective communication with pet owners, providing regular updates on their pets' activities, behavior, and overall well-being.

-Managed multiple pets simultaneously, demonstrating excellent multitasking skills and the ability to meet the unique needs of each animal.

-Collaborated with pet owners to develop customized care plans, taking into account each pet's preferences, routines, and health requirements.

-Ensured the security of clients' homes during pet sitting assignments, adhering to specified security protocols and maintaining a high level of professionalism.

-Adhered to established schedules and routines, providing a sense of stability and comfort for pets under care.

-Utilized technology for efficient scheduling and communication with clients, improving overall service delivery and client satisfaction.

-Promoted services through word-of-mouth referrals and positive online reviews, contributing to the growth of the pet care business.

-Managed client invoicing and payments in a timely and organized manner, ensuring transparency and professionalism in business transactions.

-Demonstrated reliability by consistently arriving on time for scheduled pet care visits and walks, building trust with clients.

-Maintained a genuine passion for animals, fostering a positive and caring environment for pets under care.

-Assisted lead teacher in creating and implementing age-appropriate lesson plans for children.

-Provided support to children with daily activities such as eating, dressing, and toileting.

-Supervised indoor and outdoor playtime to ensure a safe and engaging environment for children.

-Created visual aids and displays to enhance learning experiences for children.

-Assisted in the supervision of field trips, ensuring the safety and well-being of all children.

-Implemented positive discipline techniques to promote appropriate behavior among children.

-Supported lead teacher in conducting assessments to track each child's progress.

-Assisted in the preparation of materials and resources for educational activities.

-Communicated effectively with parents regarding their child's daily activities, behavior, and development.

-Promoted a nurturing environment by offering emotional support to children when needed.

-Monitored playground activities closely to prevent accidents or injuries.

-Maintained accurate records of attendance, incidents, observations, and other relevant information about the children under care.

-Fostered a love for reading by organizing storytimes regularly throughout the week.

-Aided students in developing fine motor skills through various art projects.

-Adhered strictly to daycare policies regarding health, safety, hygiene practices.

-Supported lead teacher in documenting and reporting any signs of child abuse or neglect.