Daria Michelle King
Chesapeake,VA
Summary
Forward-thinking leader with strong business acumen and demonstrated ability to meet operational demands
Overview
12
12
years of professional experience
Work History
Asst Mgr Branch Office I
Navy Federal Credit Union
03.2022 - Current
- Assist Branch Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
- Monitor, audit, and complete daily reconcilement of onsite ATMs; complete monthly inspection of remote ATMS
- Analyze cash management reports to ensure branch cash usage within change fund limit of 1 Million
- Work with cash orders to ensure courier issues addressed
- Lead, engage, and motivate team to achieve branch targets
- Manage staff to ensure vault opening, closing and balancing procedures are completed
- Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures
- Lead branch champions to maintain Operational Soundness and ensure compliance of policies and procedures
- Participate in recruiting efforts, on-boarding and initial training of team members
- Participate in budget, purchasing, tracking and records retention for business expenses
- Act as Manager in the incumbent's absence
Sr Member Service Rep - MLO
Navy Federal Credit Union
03.2021 - 03.2022
- Served as a Branch Office vault and ATM custodian
- Assisted with cash management to include ordering cash and cash shipment sent to the Federal Reserve
- Opened, closed, and balanced branch office
- Lead and supported team as an Enterprise Strategy Champion to understand goals and guiding principles of 2020-2024 Enterprise Strategy
- Promoted and embraced a diverse and inclusive work environment as the branch Diversity and Inclusion Champion
- Lead mentor team in onboarding and development of new and tenured team members
- Monitored quarterly retention and ensured team complies with policies and procedures
- Ensured compliance with all security, safety, and emergency preparedness procedures
- Analyzed, researched and resolved problems and discrepancies related to member accounts/loans
- Assisted and responded to highly complex and urgent member requests
Member Service Rep III - MLO
Navy Federal Credit Union
06.2013 - 03.2021
- Served as a Branch Office ATM vault custodian
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Complied with federal and other regulations relating to financial products and services
- Ensured cash and other negotiable instruments are handled properly
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Analyzed, researched and resolved problems and discrepancies of complex nature, related to member accounts/loans
- Assisted members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
Education
Bachelor of Science - Finance
Old Dominion University
Norfolk, VA05-2015
Skills
- Effective skill interacting with staff, management, and vendors diplomatically and tactfully
- Effective organizational, planning and time management skills
- Effective word processing and spreadsheet software skills
- Effective database and presentation software skills
- Effective skill in producing desire results and achieving goals and objectives
Accomplishments
President’s Award for Service Excellence 2020
Sustained Superior Performance Award 2019 & 2020
Timeline
Asst Mgr Branch Office I
Navy Federal Credit Union
03.2022 - Current
Sr Member Service Rep - MLO
Navy Federal Credit Union
03.2021 - 03.2022
Member Service Rep III - MLO
Navy Federal Credit Union
06.2013 - 03.2021
Bachelor of Science - Finance
Old Dominion University