Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Daria Michelle King

Chesapeake,VA

Summary

Forward-thinking leader with strong business acumen and demonstrated ability to meet operational demands

Overview

12
12
years of professional experience

Work History

Asst Mgr Branch Office I

Navy Federal Credit Union
03.2022 - Current
  • Assist Branch Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
  • Monitor, audit, and complete daily reconcilement of onsite ATMs; complete monthly inspection of remote ATMS
  • Analyze cash management reports to ensure branch cash usage within change fund limit of 1 Million
  • Work with cash orders to ensure courier issues addressed
  • Lead, engage, and motivate team to achieve branch targets
  • Manage staff to ensure vault opening, closing and balancing procedures are completed
  • Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures
  • Lead branch champions to maintain Operational Soundness and ensure compliance of policies and procedures
  • Participate in recruiting efforts, on-boarding and initial training of team members
  • Participate in budget, purchasing, tracking and records retention for business expenses
  • Act as Manager in the incumbent's absence

Sr Member Service Rep - MLO

Navy Federal Credit Union
03.2021 - 03.2022
  • Served as a Branch Office vault and ATM custodian
  • Assisted with cash management to include ordering cash and cash shipment sent to the Federal Reserve
  • Opened, closed, and balanced branch office
  • Lead and supported team as an Enterprise Strategy Champion to understand goals and guiding principles of 2020-2024 Enterprise Strategy
  • Promoted and embraced a diverse and inclusive work environment as the branch Diversity and Inclusion Champion
  • Lead mentor team in onboarding and development of new and tenured team members
  • Monitored quarterly retention and ensured team complies with policies and procedures
  • Ensured compliance with all security, safety, and emergency preparedness procedures
  • Analyzed, researched and resolved problems and discrepancies related to member accounts/loans
  • Assisted and responded to highly complex and urgent member requests


Member Service Rep III - MLO

Navy Federal Credit Union
06.2013 - 03.2021
  • Served as a Branch Office ATM vault custodian
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Complied with federal and other regulations relating to financial products and services
  • Ensured cash and other negotiable instruments are handled properly
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Analyzed, researched and resolved problems and discrepancies of complex nature, related to member accounts/loans
  • Assisted members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications


Education

Bachelor of Science - Finance

Old Dominion University
Norfolk, VA
05-2015

Skills

  • Effective skill interacting with staff, management, and vendors diplomatically and tactfully
  • Effective organizational, planning and time management skills
  • Effective word processing and spreadsheet software skills
  • Effective database and presentation software skills
  • Effective skill in producing desire results and achieving goals and objectives

Accomplishments

President’s Award for Service Excellence 2020
Sustained Superior Performance Award 2019 & 2020

Timeline

Asst Mgr Branch Office I

Navy Federal Credit Union
03.2022 - Current

Sr Member Service Rep - MLO

Navy Federal Credit Union
03.2021 - 03.2022

Member Service Rep III - MLO

Navy Federal Credit Union
06.2013 - 03.2021

Bachelor of Science - Finance

Old Dominion University

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