Daria Rodriguez

• Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and forensics.
• Interviewed clients to obtain information relevant to cases.
• Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
• Completed electronic filings, initiated billing statements, and managed firm administrative matters.
• Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Assisted counsel in preparing answers, providing documentation, and information for discovery request.

• Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
• Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
• Verified eligibility and compliance with authorization requirements for service providers.
• Analyzed medical records and other documents to determine approval of requests for authorization.
• Reached out to insurance carriers to obtain prior authorization for testing and procedures.
• Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.

• Maintained strict confidentiality when handling sensitive materials or client information.
• Organized and maintained critical communications.
• Responsible for receiving and processing approximately 3,000 pieces of correspondence per day
• Sort and distribute documents to the correct departments.
• Batch documents into a database and dispense them to employees.
• Register and sign off on finished documents to be imaged.

• Reduced denial rates with comprehensive documentation and accurate coding practices.
• Conducted root cause analyses of recurring denials, identifying areas for improvement within the organization''s processes and systems.
• Collaborated with billing team to address issues, resulting in fewer denials and increased revenue.
• Continuously optimized appeal templates based on feedback from payers, leading to more successful resolutions of disputed claims.
• Following standard operating procedures to determine the next course of action for a denied claim
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• Communicates with providers regarding verification of patient and insurance demographic information.

• Investigates and responds to errors generated from electronic claim submissions.

• Assists in researching eligibility submission problems and new client submissions.

• Interfaces with other departments, external providers, or clients to resolve errors.

• Initiates verbal and written correspondence with internal and external sources to verify patient and claim information.

• Verifies patient information using links to hospitals and web-based sites.

• Provides backup support in all areas of the front-end department.

• Coordinates activities with other team members to ensure timely distribution of work to outside locations.

• Remains knowledgeable and current on third-party requirements and regulatory guidelines at the federal, state, and local levels.

• Serves as a member of the front-end team. Performs duties necessary to ensure the team's projects/goals are completed.

• Enhanced patient satisfaction with clear and concise explanations of billing statements, addressing any concerns promptly and professionally.
• Improved billing accuracy by implementing quality control measures and updating insurance information in a timely manner.
• Streamlined billing processes for increased efficiency, resulting in faster reimbursements and improved cash flow.
• Maintained up-to-date knowledge of industry regulations, ensuring compliance with all applicable billing codes and requirements.
• Handpicked for the Critical Team
• Implemented electronic billing systems to improve efficiency, reduce errors, and expedite payment processing.

• Assisted users in identifying and solving software problems • Researched accounts, assisted customers with inquiries, and provided pertinent information.

• Highly trained and skilled in processing personal and confidential information

• Handled large call volumes while maintaining accuracy, efficiency, and a positive attitude.

• Hosted team meetings and floor support

• Conducted thorough research to resolve complex customer inquiries, resulting in improved satisfaction rates.

• Provided expert guidance on products and services tailored to meet the unique needs of each business client.

• Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
• Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
• Conducted weekly meetings with staff members to address concerns or challenges faced during shifts while sharing updates from management.
• Boosted employee morale with regular recognition, rewards for exceptional work, and constructive feedback sessions.
• Provided team guidance, motivation, and discipline to consistently achieve sales