Daria Rutkovsky
Brooklyn,NY
Summary
Dynamic professional with three years of recent experience as Front Desk Receptionist, demonstrating strong patient interaction and communication skills. Possessing an Associate's Degree in Healthcare Administration and a background in customer service and direct patient care, I am well-equipped to provide efficient and compassionate support at Northwell Health.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Advanced Cardio Diagnostics
07.2022 - Current
- Served as the first point of contact for patients, providing a welcoming and professional experience both in person and via phone.
- Managed a multi-line phone system, efficiently directing calls, taking messages, and scheduling appointments.
- Verified patient insurance information and processed co-payments with accuracy.
- Maintained patient records, ensuring confidentiality and accurate data entry into EHR system.
- Coordinated patient flow, managed waiting area, and proactively addressed patient needs and concerns, ensuring patients feel safe and valued.
- Collaborated effectively with medical staff to ensure smooth office operations and patient care.
- Provided attention to patients, adapting to their individual needs with empathy and ensuring their comfort.
Customer Service Representative
Galliance Corp
01.2020 - 01.2022
- Provided customer service via phone and email, resolving inquiries and ensure customer satisfaction.
- Processed orders and handled complaints, and provided service information accurately and effectively.
- Maintained detailed records of services and transactions.
Home Health Aide
Partners In Care, Visiting Nurse Service of New York
08.2010 - 12.2019
- Provided direct care and support to patients in their homes, assisting with daily activities.
- Monitored patient conditions, and reported them to healthcare team and family members.
- Provided a safe and clean environment for patients.
Education
Healthcare Administration
Kingsborough Community College
Brooklyn, NY07-2016
Skills
- Customer service
- Time management
- Microsoft Office Suite
- Appointment scheduling
- Administrative skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Payment processing
- Customer complaint resolution
Languages
Russian
Native or Bilingual
Timeline
Front Desk Receptionist
Advanced Cardio Diagnostics
07.2022 - Current
Customer Service Representative
Galliance Corp
01.2020 - 01.2022
Home Health Aide
Partners In Care, Visiting Nurse Service of New York
08.2010 - 12.2019
Healthcare Administration
Kingsborough Community College
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