Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Daria Shafer

Daria Shafer

Airline customer support
Dothan,AL

Summary

As a native Ukrainian, I bring an innate understanding of the language and culture of the region. This allows me to create a better customer service experience for customers from this region. I ann able to hone strong interpersonal and problem-solving skills.


My previous experience as an HR Manager and Au Pair also provides a comprehensive understanding of customer loyalty and satisfaction. I am able to accurately address customer inquiries and complaints in a professional manner.


In addition to my customer service experience, I am also fluent in English and have an extensive understanding of Ukrainian language and customs. Working with customers from different backgrounds requires an understanding and awareness of different cultures and languages. My knowledge of Ukrainian culture and language makes me an asset in this aspect.


Overall, I am confident that my experience as an HR Manager and Au Pair combined with customer loyalty, and Ukrainian culture make me an excellent fit for your customer service team. As a motivated and dedicated individual, I would be committed to helping your team deliver outstanding customer service experiences.

Overview

3
3
years of professional experience

Work History

Au Pair

AuPair USA
Gainesville , FL
02.2015 - 12.2016

My primary responsibilities of an au pair included helping with childcare, assisting with basic household tasks, engaging in family-related activities, providing language and cultural exchange experiences, and more. To be more specific I assisted:
- with childcare, including playing with, teaching, and supervising children- with meal preparation- with grocery shopping, errands, and other family-related responsibilities- Engaging with children in language and cultural exchange activities- in providing supplemental help with homework-in accompanying children to after-school activities- maintained a clean, orderly, and safe home environment


There are a variety of reasons why I changed Human Resources position to an au-pair in the United States. Some of these reasons include the opportunity to experience a new culture and lifestyle, the potential for personal growth and development, the chance to travel and explore new places, and the potential to gain valuable work experience. Additionally, choosing to become an au-pair was an excellent way to gain deeper insight into US culture, build meaningful relationships with locals, and hone my interpersonal and communication skills.

HR Manager

Poligon
Kharkiv , Ukraine
10.2013 - 01.2015

As a Human Resources manager, my primary roles and responsibilities involved managing and developing the human resources within an organization. This included tasks such as recruitment and selection, training and development, employee relations, compliance with labor regulations, compensation and benets, and employee engagement. My achievements as a Human Resources manager span across multiple areas, such as improving organizational performance, boosting morale and team spirit, enhancing job satisfaction and loyalty, and ensuring a safe and productive work environment.

Education

Master - Tourism And Travel Management

O.M. Beketov National University of Urban Economy
Kharkiv, Ukraine
07.2013

Skills

  • Safety Understanding
  • Cultural Immersion
  • Strategy Management
  • Emotional Development
  • Behavior Redirection
  • Emergency Situations
  • Client Needs Assessment
  • Information Services
  • Positive Reinforcement Methods
  • Mobile Devices
  • Rule Enforcement
  • Group Tutoring
  • Social Interaction Management
  • Self-Confidence Development
  • Praise and Encouragement
  • Electronic Systems
  • Passenger Assistance
  • Customer Care
  • Customer Feedback
  • Corporate Travel
  • Hotel Accommodations
  • Aircraft Checks
  • Client Relationships
  • Trip Planning
  • Microsoft Office
  • Travel Reservations
  • Group Travel

Languages

Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working

Timeline

Au Pair

AuPair USA
02.2015 - 12.2016

HR Manager

Poligon
10.2013 - 01.2015

Master - Tourism And Travel Management

O.M. Beketov National University of Urban Economy
Daria ShaferAirline customer support