Daria Shchetyna
Brooklyn
Summary
Dynamic and results-driven professional with extensive customer service experience at Macy's Backstage and Valentin Bragin, M.D. Proven ability to build relationships and enhance customer satisfaction through effective problem-solving and teamwork. Skilled in managing high-pressure situations while maintaining a welcoming environment, ensuring a positive experience for all clients. Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
4
4
years of professional experience
Work History
Sales Associate
Macys Backstage
10.2024 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Front Desk Receptionist
Valentin Bragin, M.D.
06.2021 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
Education
GED -
Edward R. Murrow High School
1600 Avenue L, Brooklyn, NY 1123009-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Sales Associate
Macys Backstage
10.2024 - 02.2025
Front Desk Receptionist
Valentin Bragin, M.D.
06.2021 - 08.2021
GED -
Edward R. Murrow High School
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