Detail-oriented LMS Program Coordinator with 5+ years of experience in higher education and instructional design. Skilled in coordinating academic programs, managing high-impact events, supporting student success, and serving as a key liaison between faculty, alumni, and external partners. Proven ability to deliver exceptional service, streamline processes, and support long-term program goals through a collaborative, tech-enabled approach.
Overview
8
8
years of professional experience
Work History
Program Coordinator & Instructional Designer
Self-Employed
Princeton, NJ
08.2022 - Current
Designed and launched learner-centered English language program, serving over 120 adult students in U.S., Canada, and Europe.
Increased learner retention by 30% and referrals by 25% through personalized communication and continuous support.
Built and maintained LMS with 100+ multimedia lessons; tracked progress and satisfaction using integrated analytics.
Facilitated over 1,000 virtual sessions, achieving average student satisfaction score of 4.9/5.
Updated internal program website and knowledge base to ensure timely access to resources and materials.
Developed branded presentation templates and email communications for outreach, events, and partner engagement.
Mentored team of 5 instructors, providing feedback, training, and instructional guidance.
Program Coordinator
MIREA – Russian Technological University
Moscow, Russia
01.2017 - 09.2021
Executed diverse academic and student-facing events, including Capstone presentations and departmental symposia.
Organized student engagement initiatives such as orientation sessions and networking events for new and current students.
Provided logistical support to faculty and Capstone project teams, ensuring timely communication and resource access.
Developed over 200 branded communication assets for events, webinars, and stakeholder updates.
Maintained program website and student resource portal, enhancing self-service access by forty percent through monthly content refreshes.
Implemented centralized tracking system for student progress, improving reporting accuracy and reducing faculty update time by 50%.
Coordinated outreach for admissions process, communicating with over 200 applicants annually to enhance experience.
Utilized platforms such as Moodle, Notion, and Zoom to manage content and streamline operations.