DARIA TAYLOR
96 Hallron Street , Boston .,MA
Summary
With over 6 years of sales experience, I possess a deep understanding of sales principles and customer service procedures. The primary objective is to consistently achieve outstanding results and surpass expectations. Leveraging my sales expertise, I effectively communicate with customers to cultivate enduring relationships. My unwavering commitment is to deliver exceptional service, meet targets, and ensure consistent customer satisfaction. Furthermore, I excel in working with the public.
Overview
12
12
years of professional experience
Work History
Catering Associate
Instawork
Boston, MA
05.2022 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Developed strong relationships with clients through clear communication and proactive problem-solving skills.
Fleet Service Agent
American Airlines
Boston, MA
09.2023 - 09.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Sales Associate
Digicel - Port of Spain, Port of Spain Corporation
Trinidad And Tobago , T&T
01.2015 - 03.2016
- Improved my customer service and telecommunications skills to build long-term relationships
- Worked to strengthen customer relationships and increase the likelihood of additional sales
- Elicited information from customers by asking open-ended questions and assisting them in selecting appropriate merchandise
- Increased the team's revenue totals by bringing in more than the amount expected.
- Engaged customers in social conversations to create pleasant and easy shopping experience
- Provided each customer with top-notch, personalized service and courteous support to increase sales and customer satisfaction
- Developed and grew leads through repeat business and customer referrals
- Contributed to the company's revenue by securing numbers in product sales using Skill and Technique.
- Worked with fellow sales team members to achieve group targets.
Airport Security Screener
LongPort Aviation Security
11.2013 - 01.2015
- Trinidad and Tobago.
- Maintained high customer service standards while conducting screenings
- Kept passengers, and crew safe by checking items and people for explosive material residue
- Used x-ray viewing equipment to examine carry-on luggage to see if there were any objects that needed to be investigated further
- Conducted thorough searches of people and their belongings to look for devices, weapons, and other prohibited items
- Gave clear instructions to passengers so that they could move quickly through the security screening process
- Manually searched carry-on and checked baggage for suspicious items like weapons or liquids that exceeded volume limits
- Took note of any potential security issues and conducted additional checks
- Communicated with other screening personnel to alert them to any potential or current safety issues
- Checked items for signs of unauthorized materials using x-ray scanners.
- Maintained orderly queue of visitors checking in, assisted visitors with questions, directed to specific locations and reported unusual, questionable or suspicious activities to management.
Barista
Rituals Coffee House
Trinidad And Tobago , T&T
09.2012 - 11.2013
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Described menu items to customers and suggested products based on stated preferences.
Education
High School Diploma -
Arima North Secondary School
Trinidad And Tobago06.2012
Skills
- I excel at a fast paced environment and I can achieve goals I am a fast learner and willing to learn new things I work great in a team as well as individually I can adapt fast in any environment I look forward to establishing great work relationships as I go forward and showcase I’m a very hard dedicated worker
Education and Training
Trinidad And Tobago
Timeline
Fleet Service Agent
American Airlines
09.2023 - 09.2024
Catering Associate
Instawork
05.2022 - Current
Sales Associate
Digicel - Port of Spain, Port of Spain Corporation
01.2015 - 03.2016
Airport Security Screener
LongPort Aviation Security
11.2013 - 01.2015
Barista
Rituals Coffee House
09.2012 - 11.2013
High School Diploma -
Arima North Secondary School