Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic

Darian Black

Indianapolis,IN

Summary

. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Restaurant Team Member/Certified Trainer

Chipotle
Indianapolis, IN
02.2019 - Current
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Packaged and bagged cooked food and prepared items.
  • Provided exceptional service to high volume of daily customers.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Trained new employees on restaurant procedures and plating techniques.
  • Answered phone calls promptly and handled inquiries from customers courteously.
  • Performed opening side work duties including setting up dining area for guests arrival.
  • Provided quality customer service with a friendly attitude.
  • Checked expiration dates on food products regularly and replaced expired items.
  • Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Operated dishwasher following safety guidelines for cleaning dishes properly.
  • Maintained safe food handling practices to prevent germ spread.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained clean and organized work area at all times.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.

Customer Service Representative

Family Dollar
Indianapolis, IN
03.2024 - 04.2025
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Collected deposits or payments and arranged for billing.
  • Supported sales team members to drive growth and development.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Checked personal identifications during alcohol and tobacco sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted and balanced cashier drawers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Processed sales transactions to prevent long customer wait times.
  • Collected payments and provided accurate change.

Package Handler

United Parcel Service, UPS
Indianapolis, IN
09.2015 - 09.2019
  • Organized packages according to type, size, destination, and other specifications.
  • Followed company policies and procedures for secure package handling.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Conducted package inspections for damage and reported discrepancies to supervisor.
  • Assisted in loading delivery trucks with prepared packages.
  • Operated material handling equipment safely to move heavy packages.
  • Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Worked flexible hours, including weekends and holidays, to meet business needs.
  • Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
  • Reported any lost or damaged items to supervisors immediately upon discovery.

Education

High School Diploma -

Arsenal Technical High School
Indianapolis, IN
06-2013

Skills

  • Customer service
  • Food safety
  • POS operation
  • Employee training
  • Food preparation
  • Team collaboration
  • Cash handling
  • Inventory management
  • Sales transactions
  • Problem solving
  • Cross-training
  • Kitchen support

Languages

Spanish
Limited
Japanese
Limited

Affiliations

  • Specialized in illustrations
  • Volunteering
  • Team player
  • Resourceful

Certification

  • Indiana Alcohol & Tobacco Server Training Certificate
  • Alcohol Permit/ License (Age 21 & up)

Timeline

Customer Service Representative

Family Dollar
03.2024 - 04.2025

Restaurant Team Member/Certified Trainer

Chipotle
02.2019 - Current

Package Handler

United Parcel Service, UPS
09.2015 - 09.2019

High School Diploma -

Arsenal Technical High School

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