Darian Cherry
Elkridge,MD
Summary
Strategic thinking, dedicated professional with more than a decade in customer service and administrative experience. Possessing transferable skills such as organization, working with teams, and computer program skills. Highly skilled in communicating details, and following up with customer and internal partners to ensure on-time completion of tasks.
Overview
11
11
years of professional experience
Work History
Compensation Specialist
Baltimore City Public School System
07.2024 - Current
- Promoted a culture of transparency surrounding compensation practices by regularly sharing relevant data and insights with employees.
- Improved employee satisfaction by developing and implementing competitive compensation programs.
- Educated employees on their compensation packages through clear communication materials including written summaries, presentations, or one-on-one consultations as needed.
- Reduced turnover rates by conducting regular surveys and addressing employee concerns regarding pay equity.
- Conducted annual salary reviews to maintain competitiveness in the market and retain top performers within the organization.
- Ensured compliance with federal and state wage laws by regularly reviewing and updating compensation policies.
Office Administrator
Burke Wellness
01.2023 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Established team priorities, maintained schedules and monitored performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Delivered clerical support by handling range of routine and special requirements.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Trained new employees on administrative procedures, company policies and performance standards.
Employee Engagement Associate - Compensation
Baltimore City Public School System
07.2023 - 07.2024
- Helps review and resolve salary errors.
- Review, edits, and posts all job descriptions.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Promoted harmonious working climate to boost morale and productivity.
- Processed new hires, transfers, and separations.
- Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
- Responded to employee inquiries regarding benefits and other HR topics.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Administrative Program Assistant
Center for Adoption Support and Education
05.2022 - 07.2023
- Assisted in interviewing and hiring for incoming therapists.
- Posted jobs on company site.
- Maintains and effectively communicates multi-program calendars
- Organizes, plans and manages deadlines for projects and reports
- Assistant to Director of Clinical Services, Director of Clinical Programming, and Chief Operating Officer
- Maintains weekly invoicing and billing
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Created expense reports, budgets and filing systems for management team.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Benefit Authorizer
Social Security Administration
09.2021 - 04.2022
- Answers a variety of questions from the public by interviewing individuals, and investigating the situation
- Updates and maintains public records
- Resolves issues or discrepancies
- Finalize determinations on benefit entitlement decisions
- Provides claimants with their rights under Social Security Laws
- Adjusts established benefits and effectuates payments.
Customer Service Representative
Social Security Administration, SSA
09.2019 - 09.2021
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Office Coordinator/Physicians Office Assistant
Memorial Sloan Kettering Cancer Center
09.2017 - 03.2019
- Ensures patients are assisted in a timely and courteous manner
- Schedules patients’ tests, appointments, and procedures
- Updates and maintains the electronic medical records (EMR)
- Entered and maintained departmental records in company database.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Executed record filing system to improve document organization and management.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Lead Sales Key Holder
Zales Corporation-Gordons Jewelers
11.2013 - 11.2016
- Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships.
- Assisted in the development of annual budgets for the store location, ensuring fiscal responsibility in all aspects of store operations.
- Led team meetings regularly to review sales goals/targets as well as track individual progress towards said objectives.
- Reduced employee turnover through effective hiring strategies, thorough training programs, and strong retention initiatives.
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
- Streamlined store operations by effectively managing merchandise inventory and optimizing floor layouts.
- Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
Education
Master of Science - Human Resources Management
University of Maryland-University College
Baltimore, MD12.2025
Bachelor of Science - Biology
SUNY College at Old Westbury
Old Westbury, NY2017
Skills
- Meeting Planning
- Customer Service
- Time Management
- Administrative Support Specialist
- Screening Incoming Calls
- Advanced MS Office Suite Proficiency
- Attention to Detail
- Coordination Skills
- Drafting Correspondence
- Problem Resolving
- Appointment Scheduling
- Spreadsheet Management
- Complex Problem-Solving
- Project Planning
- Self Starter
- Communication Skills
Timeline
Compensation Specialist
Baltimore City Public School System
07.2024 - Current
Employee Engagement Associate - Compensation
Baltimore City Public School System
07.2023 - 07.2024
Office Administrator
Burke Wellness
01.2023 - Current
Administrative Program Assistant
Center for Adoption Support and Education
05.2022 - 07.2023
Benefit Authorizer
Social Security Administration
09.2021 - 04.2022
Customer Service Representative
Social Security Administration, SSA
09.2019 - 09.2021
Office Coordinator/Physicians Office Assistant
Memorial Sloan Kettering Cancer Center
09.2017 - 03.2019
Lead Sales Key Holder
Zales Corporation-Gordons Jewelers
11.2013 - 11.2016
Master of Science - Human Resources Management
University of Maryland-University College
Bachelor of Science - Biology
SUNY College at Old Westbury
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