Darian Diaz
Stephenson,VA
Summary
Diligent IT Specialist with robust background in IT support and systems management. Proven track record of implementing efficient solutions to enhance system performance and user experience. Demonstrated expertise in network security and problem-solving in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cybersecurity Specialist
Department of Homeland Security
06.2023 - Current
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Used ticketing systems to manage and process support actions and requests.
- Walked individuals through basic troubleshooting tasks.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Maintained open communication by presenting regular updates on project status to customers.
Sales Development Representative
Rater8
06.2022 - 01.2023
- Utilize Hubspot, cold calling, and email to generate new sales opportunities
- Identify prospect's needs and suggest appropriate products/services
- Build long-term trusting relationships with prospects to qualify leads as sales opportunities
- Proactively seek new business opportunities in the market
- Set up meetings or calls between (prospective) customers and sales executives
- Report to sales manager with weekly, monthly, and quarterly results
- Won new business by articulating full value of company's capabilities to prospects.
- Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
Sales Development Representative
ShareVault
12.2021 - 06.2022
- Utilize SalesForce, cold calling, and email to generate new sales opportunities
- Identify prospect's needs and suggest appropriate products/services
- Build long-term trusting relationships with prospects to qualify leads as sales opportunities
- Proactively seek new business opportunities in the market
- Set up meetings or calls between (prospective) customers and sales executives
- Report to sales manager with weekly, monthly, and quarterly results
Sports Marketing/Sales Representative
Benchcraft Company
08.2021 - 10.2021
- Cold Called businesses to promote golf courses
- Created yearlong contracts for businesses to be featured on the golf courses
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Sales Representative
Agon Inc
05.2021 - 08.2021
- Worked face to face with prospective and existing clients
- Helped determine new qualifications for quotes and promotions for new clients
- Gave sales presentations on all products and services to a range of prospective clients
Graduate Assistant
Shenandoah University
08.2020 - 05.2021
- Manage schedule for undergraduate sport management classes including reminders about due dates
- Design and create PowerPoint presentations and study guides
- Connect with potential guest speakers offering opportunities to speak with classes
Education
Master of Business Administration -
Shenandoah University
Winchester, VA05.2021
Bachelor of Business Administration - Sport Management
Shenandoah University
Winchester, VA05.2020
Skills
- Teamwork and Collaboration
- Technical issue analysis
- Project Implementation
- IT service management
- Technical Support
- Customer Service
- Ticket support system management
- Operating systems
- IT Project Coordination
- Information Security
Certification
- Contracting Officer Representative I
- CompTIA Security+ - CompTIA.
- CompTIA Certification- A+
Awards
Received a "Challenge Coin" from the Executive Director of IT Operations for outstanding work in Quarter 2 of 2024.
Timeline
Cybersecurity Specialist
Department of Homeland Security
06.2023 - Current
Sales Development Representative
Rater8
06.2022 - 01.2023
Sales Development Representative
ShareVault
12.2021 - 06.2022
Sports Marketing/Sales Representative
Benchcraft Company
08.2021 - 10.2021
Sales Representative
Agon Inc
05.2021 - 08.2021
Graduate Assistant
Shenandoah University
08.2020 - 05.2021
Bachelor of Business Administration - Sport Management
Shenandoah University
Master of Business Administration -
Shenandoah University
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