DARIAN DIVERS

• Primary duties include, but are not limited to:
• Processing physicians orders with accuracy while working efficiently
• Calling physicians offices, while using the proper disclosures and dialogue, to review status of the orders and answer any needed questions
• Training representatives on new skills, while answering any questions about the new skill at hand
• Conducting position interviews for potential candidates
• Working closely with supervisors and managers to sharpen skills based on corrective criticism
• Training new hires to the company on the policies and procedures for the department
• Maintaining high quality, while multi-tasking
• Working closely along side other departments in the company to continue with prompt service for each customer
• Staying within company and insurance compliance, while also working from home
• Conducting monthly coaching for representatives who did not meet the criteria set in their department
• Working specialty lists to ensure patients supply orders are shipped in a timely manner
• Taking incoming calls, based on the volume of calls, to ensure the patient's providers office has a clear understanding of what is needed to process the patients order
• Taking escalated calls being transferred from representatives for problem solution
• Effective time management and organizational skills
• Having an understanding of basic insurance needs to correctly process orders
• Abiding by all regulations, policies, procedures and standards
• Maintaining over a 98% QA accuracy as well as keeping statics above average

Primary duties include, but are not limited to:

• Working closely with consumers to figure out the best options for them to repay an obligation
• Continually having call evaluations on a one on one setting to ensure all procedures are followed
• Working closely in a team setting to ensure proper procedures are followed during the duration of the phone call for both compliance and productivity
• Ensuring and maintaining a positive and professional attitude, tone, and sound; both on and off the phones
• Analyzing stressful situations swiftly and accurately to determine the best options for every consumer
• Maintain a clean working environment to ensure all consumer information was put into the correct sections
• Being a team player and understanding corrective criticism to apply towards future situations

• Primary duties include, but are not limited to:
• Ensuring effective and courteous services to guests that enter the establishment
• Taking and ensuring guest order accuracy
• Reassuring that all the guests' requests are fulfilled to the best of my ability
• Assisting with the training of new employees within the serving environment
• Maintaining a clean and orderly work area
• Assuring that all goals of sales and expectations are correctly met
• Prime knowledge in all the menu items and any type of sales that taking place
• Continually keeping a positive work attitude to ensure the guests requests are complete
• Acknowledging any concerns of guest in the restaurant and having them corrected in a timely manner that pleases all guests
• Working closely with co-workers to ensure a safe and pleasant environment