Darian Galloway
Camp Springs,USA
Summary
Disciplined and motivated leader with a diverse background in management, logistics, and customer service. Known for strong problem-solving abilities and team member motivation, dedicated to enhancing workflow efficiencies and delivering outstanding service outcomes. Known to be a fast learner, and someone who has the ability to remain calm under pressure.
Overview
11
11
years of professional experience
Work History
Logistics Specialist (DOS Contractor)
Muscogee Intl
Washington, DC
06.2023 - Current
- Advised military personnel and civilians on entitlements related to personal property shipments.
- Coordinated with personnel abroad to update ILMS systems for shipment documentation.
- Tracked shipment statuses to ensure timely delivery and accurate accounting.
- Reviewed entitlements for military members, dependents, and civilian employees regarding domestic and international shipments.
- Evaluated applications and orders for completeness, accuracy, and compliance with legal entitlements.
- Organized data for reports and maintained comprehensive record-filing systems.
- Executed document management systems to enhance organizational efficiency.
- Supported new team members during onboarding by providing guidance and resources.
Personal Trainer (Independant Contractor)
DSG Sports and Fitness
Upper Marlboro, MD
05.2023 - Current
- Demonstrated safe and proper exercise techniques to clients.
- Communicated with clients to determine goals and performed client assessments.
- Created personal training experiences for clients.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Suggested exercise modifications to individual clients to avoid strain and injury.
- Assisted clients with developing reasonable diets and nutritional guidelines.
Auto Detailer (Independant Contractor)
Dope Details Luxury Auto Spa
Waldorf, Maryland
05.2019 - Current
- Provided mobile detailing services directly to customers, enhancing convenience and satisfaction.
- Maintained inventory of cleaning supplies and equipment for operations.
- Trained new staff on proper detailing techniques and safety protocols.
- Demonstrated products on-site, addressing inquiries and overcoming objections to facilitate sales.
- Consulted with long-term and prospective customers to identify needs and propose tailored solutions.
- Introduced new offerings to customers while updating account information for accuracy.
Onsite Manager
Hygienic Immaculate Cleaning Services
Washington, DC
05.2014 - 02.2025
- Maintained cleanliness in rooms, hallways, lobbies, and other areas to meet health standards.
- Supervised daily cleaning operations and ensured high-quality service delivery.
- Trained and mentored team members on effective cleaning techniques.
- Prepared cleaning solutions by mixing water with detergents or acids based on specifications.
- Disinfected equipment and supplies using germicides and steam-operated sterilizers.
- Utilized wheeled carts to transport linens, towels, toilet items, and cleaning supplies.
- Polished silver accessories and metalwork throughout the facility.
- Reported damage, theft, and found articles to supervisors while observing property precautions.
- Collaborated with coworkers to synchronize maintenance and cleaning activities.
- Executed floor stripping, sealing, finishing, and polishing; steam-cleaned carpets.
Delivery Driver
Lansing Building Products
Lanham, MD
02.2022 - 06.2023
- Delivered exterior products to professional contractors using 26ft box truck.
- Loaded and unloaded materials following safety protocols and best practices.
- Maintained accurate delivery logs and records for inventory tracking.
- Collaborated with warehouse staff to ensure timely order fulfillment.
- Organized deliveries based on designated areas to optimize efficiency.
- Conducted product quality assurance checks to ensure compliance with standards.
- Managed warehouse inventory, enhancing accuracy in tracking and verification.
- Utilized GPS and maps for route optimization, improving delivery timelines.
- Addressed customer inquiries and complaints professionally, fostering loyalty.
- Processed payments and submitted receipts accurately at end of shifts.
- Inspected vehicle and maintained essential fluid levels for safe operation.
Team Member, Cashier
Chick Fil A
Waldorf, MD
02.2019 - 12.2022
- Provided outstanding customer service to variety of individuals, ensuring the timely receipt of correct orders.
- Worked efficiently in a fast-paced environment which required flexibility, multi-tasking, and time management to ensure completion of orders.
- Gained experience managing cash and credit sales in dining facility, including the verification of accurate financial transactions and provision of refunds as needed.
- Improved customer satisfaction by ameliorating order or payment issues in a prompt manner; strengthened conflict-resolution skills when faced with disgruntled customers.
- Cheery disposition when greeting customers and ability to resolve challenging customer complaints to full satisfaction helped promote brand loyalty and maximize repeat business.
Auto Detail Shop Manager
Mo Betta Shine
Waldorf, MD
02.2021 - 02.2022
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Used steam cleaning equipment and various cleaning agents to clean the engine and engine compartment to remove grease and grime.
- Mixed cleaning solutions, abrasive compositions, and other compounds to clean the interior and exterior of the vehicle.
- Used cleaning, protective, and restorative agents to maintain and improve the appearance of vehicles.
- Developed team communications and information for staff meetings.
- Supervised team of 10 staff members.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Developed lucrative marketing plans to maximize profits.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Conducted quality, timely performance feedback and performance appraisals.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Team Member
LA Fitness
Waldorf, MD
06.2020 - 02.2021
- Maintained employee and member records.
- Conducted tours of facility for visitors answering questions and promoting memberships.
- Comfortable with quickly setting up and taking down a range of fitness and sports equipment.
- Assisted trainers in the organization implementation and supervision of health and fitness programs.
- Monitoring facility resolving issues or informing supervisors about issues.
- Ensured areas were appropriately clean and sanitized.
- Worked with management scheduling classes lectures and programs.
- Assisted trainers in the organization and implementation of programs.
- Handled phone bank obtaining and delivering messages or routing calls to appropriate voice mail.
- Ensured there was a steady supply of recreational equipment and towels.
Pool manager
American pools LLC, Southern Maryland Pool Management
Columbia, MD
06.2017 - 09.2018
- Maintained constant surveillance in the facility, ensuring a safe and secure environment for 2+ pool patrons each day.
- Directed schedule of employees.
- Directed supervision and safety of customers by enforcing rules, policies, and procedures.
- Trained to respond in high-stress, emergency situations: Possesses ability and experience to provide emergency care and treatment as applicable until the arrival of emergency medical services.
- Verify the identity of pool-goers as a means to ensure that they have the proper clearance to needed to access the facility.
- Oversee and dissolve any conflict between pool patrons.
Education
Associate of Science - Exercise Science
College of Southern Maryland
Waldorf, MD05-2027
Sport And Fitness Administration - Personal Training
International Sport Science Association
Waldorf, MD05.2023
Westlake High School
Waldorf, MD05.2020
Skills
- Team Member Motivation
- Effective Customer Service
- Staff Training and Motivation
- Stock Management
- Processing Payments
- Team Management
- Problem Resolution
- Friendly, Positive Attitude
- Planning & Organizing
- Flexible Schedule
- Active Listening
- Conflict Resolution
- Team Building
- Critical Thinking
- First Aid/CPR
- Supervision & Leadership
- Good Work Ethic
- Customer Service
- People Skills
- Relationship Building
- Organizational Skills
- Reliable & Trustworthy
- Basic Math
- Database Entry
- File Maintenance
- Spreadsheet Development
- Personal training
- Client assessment
- Health education
- Team building
- Project management
- Customer service
Awards
- Minds and Motions - Scholarship Honor Roll award
- AP World History Honors award
- English Honors award
- Math honors award
- Junior Varsity Football Award
- Varsity Football Award
- Connor scholarship award
- Maryland State Delegate Scholarship Award
References
References available upon request.
Timeline
Logistics Specialist (DOS Contractor)
Muscogee Intl
06.2023 - Current
Personal Trainer (Independant Contractor)
DSG Sports and Fitness
05.2023 - Current
Delivery Driver
Lansing Building Products
02.2022 - 06.2023
Auto Detail Shop Manager
Mo Betta Shine
02.2021 - 02.2022
Team Member
LA Fitness
06.2020 - 02.2021
Auto Detailer (Independant Contractor)
Dope Details Luxury Auto Spa
05.2019 - Current
Team Member, Cashier
Chick Fil A
02.2019 - 12.2022
Pool manager
American pools LLC, Southern Maryland Pool Management
06.2017 - 09.2018
Onsite Manager
Hygienic Immaculate Cleaning Services
05.2014 - 02.2025
Associate of Science - Exercise Science
College of Southern Maryland
Sport And Fitness Administration - Personal Training
International Sport Science Association
Westlake High School
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