Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Communication Skills
Timeline
Generic

Darian Hall

Bentonville,AR

Summary

Dynamic professional with a proven track record in warehouse operations and customer service excellence, notably at Simmons. Skilled in effective inventory management and organizational sorting, I excel in optimizing logistics and enhancing efficiency. My ability to resolve incidents and foster client relationships has consistently improved operational flow, achieving a significant increase in customer satisfaction.

Overview

8
8
years of professional experience

Work History

Forklift-Driver

Simmons
Gentry, AR
09.2022 - Current
  • Transfer the product from inbound trucks to storage areas.
  • Using an industrial forklift or hand lift.
  • Works from written or verbal instructions.
  • Performs routine servicing of equipment, such as fueling, checking fluid levels, and tires.
  • Prepares inventory reports and paperwork to monitor and account for inventory.
  • Reported safety and quality issues to management.
  • Provided feedback to management about efficiency improvements that could be made.
  • Conducted regular inspection of forklift to support safe operation.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.

Driver/Deliver

Uber
04.2018 - Current
  • Safely and efficiently transport passengers or packages to their destinations.
  • Provide excellent customer service to riders, and maintain a positive attitude.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Managed fuel consumption and expenses for vehicle operations.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Assisted passengers with loading and unloading their luggage.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.

Shift Manager

Walgreens
Rogers, AR
07.2018 - 05.2024
  • Resolves customer issues, opens and closes the store, stocks items, schedules, makes deposits, trains, serves as a cashier, and manages inventory.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Maintained cleanliness and organization of work area.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Pharmacy Tech

Orthodontist Assistant

West rock/Rock Dental
Fayetteville, AR
08.2021 - 09.2022
  • Assist our experienced dental team in providing exceptional patient care.
  • Prepare treatment rooms, and sterilize instruments.
  • Maintaining accurate records.
  • Patients' education, Customer Service.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Created and fit dental appliances for patients. adjusting as necessary.
  • Educated patients about how to use and care for dental appliances like retainers and braces.
  • Assisted dentist during examination by retracting patient's tongue and cheeks.
  • Conducted preliminary mouth exams and reported findings to the orthodontist.
  • Greeted patients warmly upon arrival at the office.
  • Educated patients on oral hygiene strategies related to orthodontic care.
  • Scheduled patient appointments based on individual needs and preferences.
  • Exposed dental diagnostic x-rays.
  • Managed inventory of dental supplies and placed orders as necessary.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.

Customer Service

Walmart
Rogers, AR
05.2017 - 07.2018
  • Customer service, cashier, stocker, bakery, forklift.
  • Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
  • Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.
  • Provided customer service to guests during events.
  • Provided excellent customer service to guests.
  • Developed and implemented customer service policies and procedures to ensure quality customer service.
  • Developed processes for improving customer service operations.
  • Trained new employees on customer service protocols.
  • Managed schedules, customer service, and project planning.
  • Provided excellent customer service during deliveries.
  • Provided customer service to ensure satisfaction.
  • Bakery/ Deli

Sales Representative

AT&T
08.2017 - 06.2018
  • Customer service, cashier, stocker, cell phone tech.
  • Provided technical support for customers using the company's products or services.
  • Negotiated deals and handled complaints or objections.
  • Researched competitors' products, prices, and sales techniques.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Education

Associate Degree - Arts

South Ark Community College
01.2018

Dental assistant -

Accelerated Dental Assisting Academy
08.2017

Skills

  • Shipping Logistics Coordination
  • Organizational Sorting
  • Incident Tracking
  • Warehouse Operations Support
  • Effective Inventory Management Techniques
  • Inventory Management
  • Stock rotation
  • Order picking and processing

References

Available upon request.

Leadership Experience

  • Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
  • Reports disciplinary issues and customer complaints to management.

Communication Skills

  • Engages customers and patients by greeting them and offering assistance with products and services.
  • Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.).

Timeline

Forklift-Driver

Simmons
09.2022 - Current

Orthodontist Assistant

West rock/Rock Dental
08.2021 - 09.2022

Shift Manager

Walgreens
07.2018 - 05.2024

Driver/Deliver

Uber
04.2018 - Current

Sales Representative

AT&T
08.2017 - 06.2018

Customer Service

Walmart
05.2017 - 07.2018

Associate Degree - Arts

South Ark Community College

Dental assistant -

Accelerated Dental Assisting Academy
Darian Hall