Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darian Landrum

Smyrna,TN

Summary

Motivated and detail-oriented professional with 5+ years of experience in customer service, administrative support, and data flow. Currently pursuing a degree in Business Administration, with a strong desire to build a long-term career in healthcare operations. I bring a proven ability to adapt quickly, ensure data accuracy, and support team goals with professionalism and care. My commitment to efficiency, quality service, and continuous improvement aligns closely with Cigna’s mission to improve lives and deliver exceptional customer experiences.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

T-Mobile Call Center
02.2025 - Current
  • Handled high-volume inbound customer calls, resolving issues related to billing, accounts, and technical troubleshooting.
  • Maintained accurate records using multiple systems (Atlas, Samson, and C2) while documenting each interaction.
  • Prioritized tasks and adapted quickly to system updates and policy changes.

Toddler Teacher / Admin Support

Blessed Babies Learning Academy
08.2024 - 01.2025
  • Maintained daily records and reports related to student attendance and communication with families.
  • Supported center leadership with administrative duties and document organization.
  • Balanced multiple priorities in a fast-paced environment.

Customer Service Agent

Concentrix
01.2023 - 01.2024
  • Provided timely support to clients, verified account details, and updated records across platforms.
  • Managed multiple cases simultaneously, ensuring accuracy and prompt resolution.
  • Demonstrated clear written and verbal communication with internal departments and external clients.

Education

Bachelor of Science - Business Administration

Western Governors University

Skills

  • Member Data Management & Documentation
  • Customer Service (Phone, Email, Webex)
  • Data Entry & Maintenance
  • Intermediate Excel, Word, Access & OneNote
  • Reporting & Error Tracking
  • Analytical Thinking & Problem Solving
  • Time Management & Prioritization

Timeline

Customer Service Representative

T-Mobile Call Center
02.2025 - Current

Toddler Teacher / Admin Support

Blessed Babies Learning Academy
08.2024 - 01.2025

Customer Service Agent

Concentrix
01.2023 - 01.2024

Bachelor of Science - Business Administration

Western Governors University
Darian Landrum