Hi, I’m
Darian Landry
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
years of professional experience
Work History
UNITED STATES POSTAL SERVICE
City Carrier Assistant
08.2022 - Current
Job overview
- Collect and deliver letters and parcels
- Sort incoming letters and parcels
- Sell stamps and other postal products
- Distribute incoming mail from postal trucks
- Deliver mail to homes and businesses in city
- Travel established routes, delivering and collecting mail
- Cover routes by foot and vehicle
Legacy Community Health Services
Patient Services Specialist
11.2020 - 08.2022
Job overview
- Provided patient
with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan. - Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Inputted accurate patient insurance, billing and payment information.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Filed and maintained patient records in accordance with HIPAA regulations
Getix Health
Customer Support Coordinator
06.2019 - 11.2020
Job overview
- Collaborated and maintained communications with sales representatives on customer-related issues.
- Troubleshot and resolved customer complaints and issues.
- Determined job urgency and priorities to satisfy customer requirements.
- Adhered to company policies, procedures and system documentation requirements.
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
TDCJ
Correctional Officer II
07.2018 - 06.2019
Job overview
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, fingerprints, and searches.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
Empereon Marketing LLC
Inside Sales Representative/Customer Service/ Technical Support
08.2016 - 07.2018
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
A-MED AMBULANCE
Dispatcher
11.2015 - 08.2016
Job overview
- Monitored emergency and non emergency calls in a 24/7 office environment while communicating with subscribers and clients to relay information and collect data
- Updated system information, documented activity, reviewed account information and detailed requests from customers along with providing technical support to installers in the field
- Dispatched emergency services as required, such as EMS, Basis and/or wheelchair services to residential and commercial locations along with providing escalated support if the need arose.
Champion Energy
Customer Service Rep
10.2013 - 11.2015
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Alvin High SchoolAlvin, TX
High School Diploma
07.2012
Skills
- Customer Needs Assessments
- Customer Satisfaction
- Payment Collection
- Clerical Support
- Microsoft Windows
- Critical Thinking
- Complex Problem-Solving
- Customer Experience
- Administrative Support
- Effective communication
- Payment collections
Timeline
City Carrier Assistant
UNITED STATES POSTAL SERVICE
08.2022 - Current
Patient Services Specialist
Legacy Community Health Services
11.2020 - 08.2022
Customer Support Coordinator
Getix Health
06.2019 - 11.2020
Correctional Officer II
TDCJ
07.2018 - 06.2019
Inside Sales Representative/Customer Service/ Technical Support
Empereon Marketing LLC
08.2016 - 07.2018
Dispatcher
A-MED AMBULANCE
11.2015 - 08.2016
Customer Service Rep
Champion Energy
10.2013 - 11.2015
Alvin High School
High School Diploma