Darian Murray
Baytown
Summary
Dynamic leader with proven expertise in branch operations management and exceptional customer service, honed at Munro's Uniform Services. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating decisive problem-solving and active listening. Skilled in fostering customer relationships and adept at quick adjustments, ensuring operational excellence and client retention.
Overview
10
10
years of professional experience
Work History
Branch Manager
Munro's Uniform Services
03.2019 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Directed the resolution of facility, vehicle, and personnel issues to support operational continuity.
- Managed employee payroll, timekeeping, and commission disbursements at the end of each month.
Customer Service Representative
Bank of America, National Corp
11.2017 - 03.2019
- Built strong client rapport, achieving and exceeding key performance indicators.
- Handled escalated customer concerns efficiently, contributing to increased client retention.
- Supported clients in identifying the most suitable financial products to improve their financial health.
- Introduced clients to innovative and convenient banking solutions.
Sales Manager
Maxbowl
01.2016 - 03.2018
- Mentored incoming sales team members, ensuring a smooth onboarding process and quick adaptation.
- Facilitated the sales process by assisting in the preparation of proposals and finalizing contracts.
- Analyzed operational records and reports to forecast sales and assess profitability.
Owner and Operator
Thick & Thin Lawn Care
10.2014 - 02.2016
- Delivered exceptional customer service while enhancing clients' lawn aesthetics.
- Conducted client outreach by making cold calls to existing and potential clients.
- Guaranteed exceptional customer satisfaction with every interaction.
- Managed and optimized company social media platforms to enhance online presence.
- Managed payroll distribution and maintained control over all company assets.
Education
A.A. Business Administration - Business / Accounting
Lamar State College
Port Arthur, TX05-2018
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Positive and upbeat
- Strong attention to detail
- Decisive
- Active listener
- Ability to adjust quickly
Coaches Clinic Certificate of Completion
Hosted by Performance Matters, I was awarded a certificate of completion for attending and participating in group exercises alongside nationwide Independents directed at enhancing my team building skills
Timeline
Branch Manager
Munro's Uniform Services
03.2019 - Current
Customer Service Representative
Bank of America, National Corp
11.2017 - 03.2019
Sales Manager
Maxbowl
01.2016 - 03.2018
Owner and Operator
Thick & Thin Lawn Care
10.2014 - 02.2016
A.A. Business Administration - Business / Accounting
Lamar State College
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