Darian Noble
Charlotte,NC
Summary
Dynamic and results-driven Resort Assistant Manager with 2+ years of experience in the hospitality industry. Proven track record of successfully overseeing daily operations, managing staff, and ensuring exceptional guest experiences. Adept at implementing policies and procedures to streamline processes and maximize efficiency. Strong leadership and communication skills combined with a passion for delivering top-notch customer service. Seeking to leverage my skills and experience to contribute to the success of a reputable business.
Overview
5
5
years of professional experience
Work History
Resort Assistant Manager
Pet Paradise
10.2025 - Current
- - Managed a small team to ensure completion of daily operations and assisted or took over in situations requiring escalation from associates.
- - Oversaw training and development of new hires in customer service, daily procedures, online system navigation and company standards, policies, and guidelines.
- - Handled customer surveys and recovered possible lost customers by offering explanations, alternatives, and solutions regarding cause of survey.
- - Opened requisitions, interviewed and offered prospective employees.
- - Collaborated with senior management to develop and execute strategic plans for business growth and expansion.
- Supervised day-to-day operations to meet performance, quality and service expectations.
General Manager
Pet Paradise Resort
03.2025 - 10.2025
- Managed budget implementations, employee reviews, training, schedules, and operational excellence.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growt.
- Interacted well with customers to build connections and nurture relationships.
Resort Assistant Manager
Pet Paradise
05.2023 - 03.2025
- - Managed a small team to ensure completion of daily operations and assisted or took over in situations requiring escalation from associates.
- - Oversaw training and development of new hires in customer service, daily procedures, online system navigation and company standards, policies, and guidelines.
- - Managed scheduling for resort staff.
- - Handled customer surveys and recovered possible lost customers by offering explanations, alternatives, and solutions regarding cause of survey.
- - Opened requisitions, interviewed and offered prospective employees.
- - Conducted supply counts and ordered supplies accordingly to resort needs.
- - Conducted monthly safety audits and general inspections to assure resort safety and cleanliness.
- - Collaborated with senior management to develop and execute strategic plans for business growth and expansion.
Key Holder & Sales Associate
Lifeline Repairs
09.2020 - 08.2021
- - Engaged with customers to build rapport and loyalty.
- - Provided positive first impressions to welcome existing, new and potential customers.
- - Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- - Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
Biomedical Science
Gardner Webb University
Boiling Springs, NC05.2023
Skills
- Retail Management
- Conflict Resolution
- Training and Development
- Customer Service
- Sales monitoring
- Recruiting and interviewing
- Financial management
- Strategic planning
- Staff motivation
- Verbal and written communication
Timeline
Resort Assistant Manager
Pet Paradise
10.2025 - Current
General Manager
Pet Paradise Resort
03.2025 - 10.2025
Resort Assistant Manager
Pet Paradise
05.2023 - 03.2025
Key Holder & Sales Associate
Lifeline Repairs
09.2020 - 08.2021
Biomedical Science
Gardner Webb University