Open To Work
Darian Patterson
Taxwell
Franklin,NC
Work Preference
Desired Job Title
Software QA TesterCustomer Service Representative
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Franklin, NC
Open to relocation:
Yes
Important To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time off401k matchCareer advancement
10
years of professional experience
Detail-oriented Software QA Tester with a strong focus on quality assurance standards and Agile practices. Proficient in developing test plans and collaborating with cross-functional teams to enhance product quality and drive timely defect resolution.
Work History
Software QA Tester
4 Years 11 Months- Developed comprehensive test plans and executed test cases for software applications.
- Identified, documented, and tracked defects using JIRA to ensure timely resolution.
- Collaborated with cross-functional teams to enhance QA processes and improve product quality.
- Conducted regression testing to verify functionality after bug fixes and updates.
- Assisted in the creation of automated tests, improving testing efficiency and coverage.
- Reviewed requirements and specifications to ensure alignment with testing objectives.
- Participated in Agile ceremonies to contribute to sprint planning and retrospective discussions.
- Collaborated with cross-functional teams to develop high-quality software products within tight deadlines.
- Optimized performance of web applications by conducting load, stress, and scalability testing using industry-standard tools.
- Analyzed tax data to ensure compliance with federal and state regulations.
- Collaborated with cross-functional teams to gather requirements and deliver effective design solutions.
- Resolved customer inquiries, ensuring accurate information delivery and high satisfaction rates.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
3 Years 11 Months- Managed multiple communication channels, including phone, email, and live chat, enhancing service accessibility.
- Collaborated with team members to streamline processes, improving response time and efficiency.
- Documented customer interactions in CRM system, maintaining detailed records for future reference.
- Trained new staff on company policies and customer service protocols, fostering a knowledgeable team environment.
Education
High School Diploma
Skills
Quick-learning
Test case design
Manual testing
Postman tool
Functional testing
Regression testing
Test documentation
Agile methodology
Quality assurance standards
Automated testing
Test planning
Performance testing
Load testing
Python scripting
Stress testing
JIRA expertise
Expertise in Adobe Acrobat
Tax/Accounting Software proficiency
Timeline
Software QA Tester
Taxwell
08.2021 - 07.2026Read More
Customer Service Representative
Taxwell
07.2016 - 06.2020Read More
Trimont Christian Academy
High School Diploma
Read More