Darian Shepard
Lipan,TX
Summary
Personable and dedicated employee. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Referral Care Coordinator / Accounts Receivable
Stephenville Medical and Surgical Clinic
10.2018 - 07.2021
- Manage all aspects of patient intake, data entry, answering the phone, outbound calling, and maintaining relationships with the patients regarding their accounts.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Manage delinquent accounts, Hardships and Hot Checks received from patients for their medical payments and bills.
- Improve communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Contacted patients after insurance was calculated to obtain payments.
- Posted payments and processed refunds.
Server/Shift Leader
NATTY FLAT SMOKEHOUSE
02.2017 - 11.2018
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Improved table organization by implementing efficient section assignments within the restaurant layout.
- Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Phone Sales Associate
SPRINT
09.2016 - 01.2017
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
- Processed shipments and maintained organized stock shelves.
- Customer retention working with high risk customers by performing all aspects of customer service, including answering busy phone system, advising customers of special promotions, and providing detailed information for various products.
- Resolved billing questions and disputes and provided technical support for all Sprint supported cell phones and wireless devices.
- Boosted sales revenue by utilizing effective communication skills to present products to potential customers.
- Collaborated with team members to share best practices, resulting in improved overall team performance.
- Provided exceptional customer service, resolving issues with empathy while maintaining a professional demeanor at all times.
- Closed deals effectively by overcoming objections and demonstrating strong negotiation skills.
- Adapted sales approach based on individual customer needs, leading to successful conversion rates.
Education
EMT Basics
Ranger College
Stephenville Texas05.2021
Skills
- Time Management
- Attention to Detail
- Computer Management
- Critical thinking
- Active listening
- Empathy and compassion
- Medical terminology understanding
- Multitasking and Organization
Timeline
Referral Care Coordinator / Accounts Receivable
Stephenville Medical and Surgical Clinic
10.2018 - 07.2021
Server/Shift Leader
NATTY FLAT SMOKEHOUSE
02.2017 - 11.2018
Phone Sales Associate
SPRINT
09.2016 - 01.2017
EMT Basics
Ranger College
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