Summary
Overview
Work History
Education
Skills
Timeline
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Darian Shepard

Darian Shepard

Lipan

Summary

Personable and dedicated employee. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Sales Associate

Dollar General
07.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to effectively build rapport and lasting relationships.

Referral Care Coordinator

Stephenville Medical and Surgical Clinic
07.2020 - 07.2021
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
  • Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.

Patient Account Representative

Stephenville Medical and Surgical Clinic
10.2018 - 07.2020
  • Manage all aspects of patient intake, data entry, answering phone calls, outbound calling, and maintaining relationships with the patients regarding their accounts and balances.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Collected payments for appointments and procedures after insurance was calculated.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.

Accounts Receivable

Stephenville Medical and Surgical Clinic
10.2018 - 07.2020
  • Enhanced cash flow management through diligent accounts receivable monitoring and timely collections efforts.
  • Optimized cash flow management for businesses through insightful analysis of accounts receivable and payable patterns.
  • Monitored accounts receivable balances, initiating collection efforts for overdue payments as necessary.
  • Conducted regular audits of accounts, identifying areas for improvement and implementing necessary changes.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.

Server/Shift Leader

NATTY FLAT SMOKEHOUSE
02.2017 - 11.2018
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.

Education

EMT Basics -

Ranger College
Stephenville, Texas
05.2021

Skills

  • Prioritization and scheduling
  • Proficient in customer service
  • Engaged listening
  • Meticulous attention to accuracy
  • Teamwork and collaboration
  • Technology resource administration
  • Knowledgeable in medical terminology
  • Problem-solving skills
  • Proficient in task management

Timeline

Sales Associate

Dollar General
07.2025 - Current

Referral Care Coordinator

Stephenville Medical and Surgical Clinic
07.2020 - 07.2021

Patient Account Representative

Stephenville Medical and Surgical Clinic
10.2018 - 07.2020

Accounts Receivable

Stephenville Medical and Surgical Clinic
10.2018 - 07.2020

Server/Shift Leader

NATTY FLAT SMOKEHOUSE
02.2017 - 11.2018

EMT Basics -

Ranger College

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