Darian Shepard
Lipan
Summary
Dedicated professional with strong team collaboration skills and a positive demeanor. Proven ability to establish rapport with clients, ensuring high levels of customer satisfaction. Expertise in quality improvement, process optimization, and operational efficiency. Results-driven with a focus on building relationships and fostering business growth.
Overview
9
9
years of professional experience
Work History
Shift Lead Carhop
Sonics Drive In
Santo
09.2025 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Assisted in resolving customer complaints to maintain satisfaction and loyalty.
- Enforced health and safety regulations to maintain a clean work environment.
- Monitored food preparation processes to ensure quality and compliance standards were met.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Sales Associate
Dollar General
07.2025 - 09.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to effectively build rapport and lasting relationships.
Referral Care Coordinator
Stephenville Medical and Surgical Clinic
07.2020 - 07.2021
- Used company software and databases to maintain records of services performed and patient conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Patient Account Representative
Stephenville Medical and Surgical Clinic
10.2018 - 07.2020
- Manage all aspects of patient intake, data entry, answering phone calls, outbound calling, and maintaining relationships with the patients regarding their accounts and balances.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Collected payments for appointments and procedures after insurance was calculated.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
Accounts Receivable
Stephenville Medical and Surgical Clinic
10.2018 - 07.2020
- Enhanced cash flow management through diligent accounts receivable monitoring and timely collections efforts.
- Optimized cash flow management for businesses through insightful analysis of accounts receivable and payable patterns.
- Monitored accounts receivable balances, initiating collection efforts for overdue payments as necessary.
- Conducted regular audits of accounts, identifying areas for improvement and implementing necessary changes.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Server/Shift Leader
NATTY FLAT SMOKEHOUSE
02.2017 - 11.2018
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
Education
EMT Basics -
Ranger College
Stephenville, Texas05.2021
Skills
- Prioritization and scheduling
- Proficient in customer service
- Engaged listening
- Meticulous attention to accuracy
- Teamwork and collaboration
- Technology resource administration
- Knowledgeable in medical terminology
- Problem-solving skills
- Proficient in task management
References
References available upon request.
Timeline
Shift Lead Carhop
Sonics Drive In
09.2025 - Current
Sales Associate
Dollar General
07.2025 - 09.2025
Referral Care Coordinator
Stephenville Medical and Surgical Clinic
07.2020 - 07.2021
Patient Account Representative
Stephenville Medical and Surgical Clinic
10.2018 - 07.2020
Accounts Receivable
Stephenville Medical and Surgical Clinic
10.2018 - 07.2020
Server/Shift Leader
NATTY FLAT SMOKEHOUSE
02.2017 - 11.2018
EMT Basics -
Ranger College