Darian Steck
Nashville,TN
Summary
Adept at steering store operations and elevating customer service standards, my time at Starbucks Coffee Company highlighted my knack for problem-solving and fostering team unity. Demonstrated expertise in training and mentoring, alongside a commitment to maintaining positive customer relations, significantly enhanced operational efficiency and client satisfaction.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager- Starbucks Coffee Company
T&S Coffee LLC
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Project Support Coordinator
Patton Logistics
08.2023 - 08.2024
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Office Manager
Downtown Presbyterian Church
07.2023 - 08.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Store Associate
In-N-Out Burger
07.2015 - 09.2022
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Shift Supervisor
STARBUCKS COFFEE COMPANY
10.2019 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Associate of Arts - Business Administration
Saddleback College
Mission Viejo, CASkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
Certification
- CAPM (Certified Associate Project Manager)
Timeline
Store Manager- Starbucks Coffee Company
T&S Coffee LLC
07.2024 - Current
Project Support Coordinator
Patton Logistics
08.2023 - 08.2024
Office Manager
Downtown Presbyterian Church
07.2023 - 08.2023
Shift Supervisor
STARBUCKS COFFEE COMPANY
10.2019 - 12.2021
Store Associate
In-N-Out Burger
07.2015 - 09.2022
Associate of Arts - Business Administration
Saddleback College
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