Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Training Coordinator
T&S Coffee Nashville Llc-Starbucks Corporation
10.2025 - Current
Facilitated onboarding sessions for new hires, ensuring comprehensive understanding of training programs.
Developed and updated training materials, aligning content with company standards and operational goals.
Coordinated schedules for training sessions, optimizing resource allocation and participant attendance.
Conducted assessments to evaluate training effectiveness, providing feedback for continuous improvement.
Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Developed engaging instructional materials, including presentations, handouts, and interactive activities.
Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
General Manager
T&S Coffee Nashville Llc.- Starbucks Corporation
07.2024 - 10.2025
Oversaw daily operations, ensuring adherence to company standards and procedures.
Managed staff performance through effective training and development programs.
Implemented cost-control measures, improving overall efficiency across store operations.
Developed and executed strategic initiatives to enhance customer experience and satisfaction.
Fostered a positive team environment, promoting collaboration and high morale among employees.
Analyzed sales data to identify trends, informing inventory management decisions.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and implemented strategies to increase sales and profitability.
Project Support Coordinator
Patton Logistics
08.2023 - 07.2024
Maintained project documentation for compliance and reporting purposes.
Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
Created job files for each project and maintained current data in each file.
Maintained database and spreadsheets with accurate inventory and status.
Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Barista
STARBUCKS COFFEE COMPANY
06.2022 - 09.2023
Prepared high-quality beverages following established recipes and presentation standards.
Maintained cleanliness and organization of workspace to ensure a safe environment.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Trained new baristas on beverage preparation techniques and company policies.
Office Manager
Downtown Presbyterian Church
06.2023 - 08.2023
Managed daily office operations, ensuring efficient workflow and effective communication among staff.
Coordinated scheduling for church events, optimizing resource allocation and minimizing conflicts.
Oversaw maintenance of office supplies and inventory management, maintaining budget compliance and cost efficiency.
Developed and implemented administrative procedures to enhance operational efficiency within the office environment.
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2019 - 08.2022
Supervised daily operations to ensure efficient workflow and high customer satisfaction.
Trained and mentored team members on company standards and best practices.
Implemented inventory management techniques to reduce waste and improve stock accuracy.
Developed scheduling strategies that optimized staff coverage during peak hours.
Store Associate
In-N-Out Burger
07.2016 - 08.2022
Delivered exceptional customer service, ensuring satisfaction and repeat business.
Operated cash register accurately, processing transactions efficiently and handling payments.
Maintained cleanliness and organization of workstations to meet health and safety standards.
Assisted team members in preparing food items quickly while adhering to quality guidelines.
Prepared high-quality burgers using standardized recipes and techniques to ensure consistency.
Operated grill and fryer equipment efficiently, maintaining optimal cooking temperatures for food safety.
Education
Associate of Science (AS) - Business Administration
Saddleback College
Mission Viejo, CA
05.2019
Skills
Administrative Leadership
Insurance Verification
Point of Contact
Contract Management
Data Entry
Relationship Building
Work Planning and Prioritization
Customer Service
MS Office
CRM Software
Team Oversight
Certification
Certified Associate Project Management (CAPM)
Timeline
Operations Training Coordinator
T&S Coffee Nashville Llc-Starbucks Corporation
10.2025 - Current
General Manager
T&S Coffee Nashville Llc.- Starbucks Corporation
07.2024 - 10.2025
Project Support Coordinator
Patton Logistics
08.2023 - 07.2024
Office Manager
Downtown Presbyterian Church
06.2023 - 08.2023
Barista
STARBUCKS COFFEE COMPANY
06.2022 - 09.2023
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2019 - 08.2022
Store Associate
In-N-Out Burger
07.2016 - 08.2022
Associate of Science (AS) - Business Administration