Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
14
14
years of professional experience
Work History
Owner/Operator Truck Driver
RoadRunner Transport LLC
12.2022 - Current
Managed day-to-day business operations.
Operated with safety and skill to avoid accidents and delays.
Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
Maintained daily, legible DOT log book and submitted corresponding documents.
Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
Driver, Warehouse Orders
Mayer Electric Supply
01.2021 - 12.2022
Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
Maintained safe driving records by strictly following traffic rules and regulations.
Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
Improved delivery efficiency by optimizing routes and adhering to schedules.
Cable Technician
Comcast
08.2018 - 11.2020
Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
Maintained safety standards during installations, reducing the incidence of workplace accidents.
Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Dispatcher
Comcast
08.2015 - 08.2018
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of 15 technicians.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Promoted teamwork among colleagues by proactively assisting others when needed.
Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Maintenance Technician II
Henrico County Public Schools
07.2013 - 09.2015
Operated varied hand and power tools to complete repairs.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
Supervised Maintenance Technician 1, providing guidance on complex repair tasks and fostering professional development opportunities.
Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
Maintenance Technician I
Henrico County Public Schools
08.2010 - 07.2012
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Troubleshot equipment breakdowns and performed preventive maintenance.
Installed new locks, door handles, and door closers.
Collaborated with team members to complete larger repair projects efficiently.
Performed electrical and mechanical repairs of production equipment to minimize downtime.
Facilitated smoother operation of HVAC systems through regular maintenance and updates.