Darian Stone
Berea
Summary
Highly motivated college student pursuing an Associate's of Science degree with 4+ years of customer service. Demonstrated ability to clearly communicate advanced topics with customers and identify opportunities to upsell products resulting in increased revenue for the business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technician
Westside Toyota of North Olmsted
08.2021 - 12.2024
- Conducted thorough inspections to identify potential problems and prevent future breakdowns
- Maintained accurate records of all repairs, services performed, and parts used for documentation purposes
- Ensured compliance with safety regulations and guidelines during all repair procedures
- Identified opportunities for upselling or cross-selling products based on customer needs and preferences
- Maintained a calm and professional demeanor when dealing with difficult or irate customers, effectively de-escalating tense situations
Crew Trainer/Cashier
McDonald's
11.2020 - 08.2021
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
Education
Associate's Degree - Electrical Engineering
Cuyahoga Community College District
Parma, OHTrade School Certificate - Automotive
Polaris Career Center
Middleburg Heights, OH07.2022
High School Diploma -
Duval Virtual Instruction Academy
Jacksonville, FL01.2020
Skills
- Vehicle maintenance
- Commercial Cleaning
- Customer service
- Automotive repair
Certification
- Section 609 MACS, Present
- Toyota Certification, 08/01/24, Present
- ASE A6 Electrical Systems Certification, 08/01/24, 12/01/29
- ASE A4 Suspension & Steering Certification, 11/01/23, 12/01/28
- ASE A5 Brakes, 10/01/22, 12/01/27
Timeline
Technician
Westside Toyota of North Olmsted
08.2021 - 12.2024
Crew Trainer/Cashier
McDonald's
11.2020 - 08.2021
Trade School Certificate - Automotive
Polaris Career Center
High School Diploma -
Duval Virtual Instruction Academy
Associate's Degree - Electrical Engineering
Cuyahoga Community College District
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